What are the responsibilities and job description for the Sales Compensation & Operations Consultant position at Sangoma?
We are looking for a Sales Operations & Compensation Consultant who can partner with our teams to strengthen our sales data foundation, streamline reporting, and support the ongoing development of our compensation programs. As the business continues to expand, we want to build more consistency, improve visibility into MRR performance, and ensure our compensation structure aligns with our channel partner ecosystem. This role is hands-on and will work closely with Sales Operations, HR, Finance, and IT to build, refine, and execute the operational work needed to support our long-term goals.
- Build clear, usable documentation for compensation rules, crediting logic, partner attribution, quotas, SPIFFs, and exception-handling processes.
- Map and document the data flows that support compensation, pipeline visibility, bookings, and partner activity, and help the team understand where improvements will have the most impact.
- Spot data gaps and manual bottlenecks in the current process and implement practical, hands-on fixes that strengthen the accuracy and reliability of reporting.
- Develop clean and reliable Power BI dashboards that give leaders clear visibility into performance, comp calculations, partner contributions, and revenue trends.
- Collaborate with Commissions and Sales leaders to better align reporting and compensation models with how our partners influence pipeline and MRR.
- Support ad hoc analysis tied to MRR growth, partner productivity, comp scenario modeling, and data-driven decision making.
- Help lay the groundwork for future automation through thoughtful data cleanup, workflow improvements, and preparation for potential compensation or CRM enhancements.
- 5 years of experience in Sales Compensation, Revenue Operations, or a related function.
- Hands-on experience designing, maintaining, or modeling compensation plans—ideally in an MRR-based environment.
- An understanding of the UCaaS/CCaaS partner ecosystem, including how TSDs, VARs, agents, and partner tiers influence opportunity flow and revenue.
- Expert knowledge of Salesforce partnered with strong Excel and Power BI skills to work through complex datasets and turn them into clear, actionable reporting.
- Experience working in environments where processes and data require structure, standardization, and continuous improvement.
- Strong communication skills, with the ability to explain data, logic, and compensation models clearly to both sales teams and leadership.
- A self-directed and organized work style, with the ability to take ownership and move projects forward in partnership with cross-functional teams.
- A detail-oriented mindset and a steady approach that prioritizes accuracy, consistency, and dependable results.
- This is a six to twelve month project and may have the potential to go full time