Authorization Coordinator

San Francisco Campus for Jewish Living:

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation.

Grounded in the Jewish values of dignity, compassion, and community, the San Francisco Campus for Jewish Living, fondly referred to in the past as "the Jewish Home," was founded in 1871. Today, 150 years later, it continues to build upon its legacy of enriching the lives of older adults.

Position Summary

The Authorization Coordinator plays a key role in supporting our residents’ care and our organization’s revenue cycle by coordinating, tracking, and maintaining insurance authorizations. This position is responsible for following up with payers, ensuring required documentation is in place, and maintaining accurate and compliant records for authorizations and related medical information.

This role is ideal for a detail-oriented, organized individual who enjoys working behind the scenes to make sure that care and reimbursement flow smoothly, while partnering closely with clinical, billing, and administrative teams.

Key Responsibilities

• Follow up with payers, including insurance companies and patients, regarding the status of previously submitted authorizations.
• Verify payer authorization requirements and ensure timely submission of all required clinical documentation.
• File incoming orders or upload documentation to resident records per established workflows.
• Maintain comprehensive authorization files and control records documenting correspondence, approvals, timelines, and updates.
• Review and interpret payer correspondence to determine urgency, next steps, and required actions.
• Compose professional correspondence requesting medical records, clinical updates, or additional authorization-related information.
• Respond to internal and external requests for the release of medical information, ensuring compliance with HIPAA and applicable regulatory standards.
• Prepare, copy, and provide selective extracts of medical records as required by payers or regulatory bodies.
• Coordinate with supervisory personnel, clinical teams, admissions, and billing to resolve authorization-related issues and prevent service delays.
• Compile data and supporting materials required for payer reviews or special authorization requests.
• Track authorization timelines, expirations, and required extensions to prevent gaps in coverage or billing denials.
• Collaborate with billing and clinical departments to ensure complete authorization documentation accompanies claims.
• Maintain detailed logs, notes, and tracking reports of authorization activity and outcomes.
• Deliver exceptional customer service to residents, families, internal partners, and external payers.
• Stay current on payer guidelines, authorization rules, and industry best practices.

Minimum Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 2–4 years of experience in skilled nursing authorization processing, healthcare insurance verification, or coordination of benefits preferred.
• Strong understanding of payer authorization requirements, insurance processes, and medical terminology.
• Experience working with medical records and protected health information (PHI).
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
• Strong attention to detail, organization, and thorough documentation practices.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and work effectively both independently and collaboratively in a fast-paced environment.

Why You Should Work for US as an Authorization Coordinator

Competitive Pay – $27.00–$35.00 per hour, based on experience.
Full Benefits – Medical, Vision, and Dental coverage for team members working 20 hours/week.
403(b) Retirement Plan – Voluntary participation available.
Paid Time Off (PTO) – Begin accruing PTO from your first day.
Tuition Reimbursement – Up to $5,250/year for full-time and $2,625/year for part-time employees.
Commuter Check Program – Save on eligible commuting expenses.
Weekday Shuttle Services – Shuttle transportation available to/from Glen Park BART station.
Referral Bonus Program – Earn $1,000 for every successful clinical referral hired.
Flexible Spending Accounts (FSA) – Options for tax-advantaged health and dependent care spending.
Employee Assistance Program (EAPE) – Free, confidential mental health and well-being support.
Access to LifeMart – Discounts on everyday products and services.

Physical Demands

• Ability to lift, push, and pull a minimum of twenty-five (25) pounds.
• Ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Ability to use abdominal and lower-back muscles over time without fatigue.
• Ability to stand and/or sit for extended periods.
• Ability to bend, stoop, stretch, twist, reach, and perform fine motor tasks.
• Good visual and auditory acuity.