What are the responsibilities and job description for the RN Call Center - Straight Nights position at Sanford Health?
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Broadway Med Ctr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: Night
Job Schedule: Flex
Weekly Hours: 32.00
Salary Range: $32.00 - $48.00
Pay Info: $15,000 Sign On Bonus Available!
Department Details
My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.
Position Details
This position offers a straight night schedule.
Shifts: Wednesday through Monday
Schedule Pattern: Work 6 consecutive shifts, then enjoy 8 days off
Hours: 11:00pm – 7:00am (8-hour shifts) / 7:00pm - 7:00am (12-hour shifts)
Scheduling: Follows an 8-week rotation, posted three months in advance
What We’re Looking For
✅ Minimum of 3 years of nursing experience required
✅ Strong assessment, critical thinking, and decision-making skills
✅ Proficiency in electronic medical record (EMR) documentation
Why Join Us
Utilize your nursing expertise in a phone-based, patient-focused care setting
Be part of a supportive and collaborative nursing team
Competitive pay and comprehensive benefits
$15,000 Sign on Bonus Available for Eligible Candidates!
Job Summary
Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.
Qualifications
Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0241016
Job Function: Nursing
Featured: No
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Broadway Med Ctr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: Night
Job Schedule: Flex
Weekly Hours: 32.00
Salary Range: $32.00 - $48.00
Pay Info: $15,000 Sign On Bonus Available!
Department Details
My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.
Position Details
This position offers a straight night schedule.
Shifts: Wednesday through Monday
Schedule Pattern: Work 6 consecutive shifts, then enjoy 8 days off
Hours: 11:00pm – 7:00am (8-hour shifts) / 7:00pm - 7:00am (12-hour shifts)
Scheduling: Follows an 8-week rotation, posted three months in advance
What We’re Looking For
✅ Minimum of 3 years of nursing experience required
✅ Strong assessment, critical thinking, and decision-making skills
✅ Proficiency in electronic medical record (EMR) documentation
Why Join Us
Utilize your nursing expertise in a phone-based, patient-focused care setting
Be part of a supportive and collaborative nursing team
Competitive pay and comprehensive benefits
$15,000 Sign on Bonus Available for Eligible Candidates!
Job Summary
Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.
Qualifications
Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0241016
Job Function: Nursing
Featured: No
Salary : $15,000