What are the responsibilities and job description for the Product Support Specialist position at Sandvik?
Sandvik Rock Processing Solutions
Sandvik Rock Processing Solutions is responsible for the sales and manufacturing of hydraulic attachments in the North American market.
Position Overview
This role supports the sales, service, and technical operations of hydraulic attachments, with a primary focus on demolition tool industry products. The position requires strong mechanical aptitude, customer engagement, and collaboration with internal teams and external partners. This role will require occasional travel to support customers, dealer networks, training, and field operations.
Key Responsibilities
Sandvik Rock Processing Solutions is responsible for the sales and manufacturing of hydraulic attachments in the North American market.
Position Overview
This role supports the sales, service, and technical operations of hydraulic attachments, with a primary focus on demolition tool industry products. The position requires strong mechanical aptitude, customer engagement, and collaboration with internal teams and external partners. This role will require occasional travel to support customers, dealer networks, training, and field operations.
Key Responsibilities
- Support the sales of hydraulic attachments across the North American market
- Focus on demolition tool product lines
- Provide technical support and product warranty assistance
- Promote and support customer rebuild and renewed hammer programs
- Participate in product and technical training programs
- Assist in new product testing and development initiatives
- Maintain direct communication with dealer networks and end-user customers
- Collaborate with customer service and technical service departments
- Analyze and document product condition, defects, and opportunities for continuous improvement
- Recommend aftermarket (AM) parts, spare parts, and preventative/repair solutions for the dealer network
- Follow instructions and work within established timelines to meet delivery targets
- Maintain a clean and safe work environment in compliance with safety protocols, environmental regulations, and company policies
- Utilize precision measuring tools as required
- Work within ERP and support systems (e.g., Profio, JotForm, Asana, SAM)
- Stay current on new technologies, tools, and repair techniques through training and continuous learning
- Strong mechanical knowledge of heavy machinery and/or construction/demolition equipment
- Proficiency in hydraulics, including disassembly, inspection, repair, and reassembly
- Ability to read and interpret dimensional drawings
- Excellent customer service mindset with a focus on customer satisfaction
- Strong communication skills and ability to collaborate effectively with colleagues
- Commitment to following all safety procedures
- Flexibility to perform additional duties as assigned
- Minimum of 5 years of relevant experience
- Strong oral and written communication skills in English
- Basic math and computer proficiency
- Good manual dexterity with the ability to use hand tools and precision measuring equipment
- High School Diploma or equivalent required
- Vocational or Technical Trade School training preferred
- Relevant on-the-job training