WSS - Hotel Front Desk (GSA) 3

Part-Time Guest Services Ambassador (GSA)

Part-Time Guest Services Ambassador 3 (GSA 3): Front Desk Operations Specialist

Be the Face of the Hotel — and the Backbone Behind the Scenes

Are you someone who enjoys working with people but isn’t afraid to jump in wherever needed? We’re looking for a reliable, versatile team member who can deliver great guest service while also supporting hotel operations across departments.

This is not your typical front desk role — this is a hands-on, team-first position for someone who takes pride in keeping the hotel running smoothly.

Position Overview

As a GSA 3, you will primarily support the front desk, while also assisting with housekeeping, laundry, and general property operations as needed. This role is essential to maintaining service standards during weekends, high occupancy, call-outs, and team coverage gaps.

You are the type of person who says “I got it” — whether it’s checking in a guest, cleaning a room, or helping resolve an issue on property.

Key Responsibilities

Guest Service & Front Desk

• Deliver a welcoming, professional guest experience from check-in to check-out
• Handle reservations, guest requests, and problem resolution with urgency and care
• Communicate clearly with guests and team members to ensure smooth operations

Housekeeping Support (As Needed)

• Clean guest rooms to brand standards when coverage is needed
• Assist with stayover service, check-out rooms, and inspections
• Support laundry operations (wash, dry, fold linens and towels)

Operations & Property Support

• Step in to support any department during call-outs, vacations, or peak times
• Help maintain cleanliness and organization of public spaces
• Assist with basic operational tasks to keep the hotel running efficiently

Safety & Awareness

• Maintain awareness of property activity and guest safety
• Respond appropriately to incidents or concerns
• (Bonus) Support with light maintenance or security-related awareness if experienced

What We’re Looking For

• Strong hospitality mindset — friendly, positive, and guest-focused
• Team player mentality — willing to jump in wherever needed
• Reliable and dependable, especially on weekends and high-demand days
• Comfortable balancing front desk and physical tasks (cleaning, laundry, etc.)
• Good communication and problem-solving skills

Bonus (Not Required but Highly Valued):

• Previous hotel experience (front desk or housekeeping)
• Maintenance, handyman, or security background
• Experience working in fast-paced or extended-stay environments

Why This Role Matters

This position plays a key role in keeping the hotel running smoothly. You’ll help:

• Prevent guest service breakdowns
• Support the team during critical coverage gaps
• Maintain strong operational and cleanliness standards

Schedule & Flexibility

• Part-time hours (primarily weekends and coverage shifts)
• Flexible based on business needs
• Ideal for someone looking for variety and hands-on work, not just a desk role

Bottom Line

If you’re someone who:

• Enjoys people
• Takes initiative
• Doesn’t mind rolling up your sleeves

…this role is for you.