What are the responsibilities and job description for the Guest Services Manager position at Sandman Hotel Group?
The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a
fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from
Crawley City Center and within walking distance to Three Bridges Train Station.
We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations
as well as having a willingness to learn and develop within the hospitality industry.
The hours of work are typically mixed with early and late shifts. Does include weekends & bank
holidays.
Key responsibilities of this role include:
• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Ensuring the premises are in operative condition and able to receive and serve guests with
service excellence.
• Resolving any problem, a guest may face during his stay in the hotel, providing the maximum
service possible always with a margin for flexibility.
The ideal candidate:
• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common
sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality
industry
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are
encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group,
however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**