CSR/Dispatcher

Job Title: Dispatcher
Location: San Jose, CA
Company: Sandium
Pay: $20 – $25 per hour (DOE) Bonuses
Schedule: 10:00 AM – 6:00 PM | Must be available to work weekends, nights, and holidays as needed

Position Summary:
Sandium Heating and Air Conditioning is seeking a highly organized and customer-focused Dispatcher to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service.

Key Responsibilities:

• Schedule and dispatch HVAC and plumbing technicians to service calls in a timely, efficient manner

• Communicate with customers regarding appointment status, ETA updates, and service follow-ups

• Prioritize incoming jobs based on urgency, location, and technician availability

• Monitor technician routes and adjust scheduling as needed for optimal efficiency

• Collaborate with Customer Service, Sales, and Field Managers to resolve scheduling issues or customer concerns

• Maintain accurate job information in dispatching software (ServiceTitan experience a plus)

• Follow standard operating procedures and escalate issues when necessary

• Assist with after-hours or emergency call dispatching as required

Qualifications:

• Previous dispatch, scheduling, or call center experience preferred (HVAC/Plumbing industry a plus)

• Strong multitasking and organizational skills

• Excellent verbal and written communication

• Calm under pressure with a proactive problem-solving mindset

• Proficient with computers, scheduling software, and mobile communication tools

• Willingness to work weekends, nights, and holidays as needed

What We Offer:

• Competitive hourly pay ($20–$25/hour based on experience)

• Bonus opportunities

• Career growth in a stable and well-respected company

• Team-oriented, supportive work environment

• Benefits eligibility after onboarding period