Director of Slot Operations

Position Summary

Under the direction of the General Manager of Gaming Operations, the Director of Slot Operations supervises, administers and coordinates all Sandia Casino slot operations.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for all operations, technical and administrative duties involving the Slot Department.
2. Develops, implements and monitors slot policies and procedures to ensure compliance with the goals and objectives of Sandia Casino.
3. Develops strategies to create service levels designed to expand guest attendance and increase slot profits.
4. Develops, implements and monitors a Slot Department budget. Understanding and documenting reports monthly as to any variances.
5. Develops and structures department operational goals and objectives, enforces organizational policies and procedures.
6. Maintains on-line records of all slot machines, determines slot machine mix, pays out percentage and locations to maximize slot revenues.
7. Responsible for documentation to ensure the Slot Department is in compliance with specifications required by the National Indian Gaming Commission (NIGC) and the State Compact.
8. Provides reports to the General Manager of Gaming Operations, Tribal Council, and other Department Managers as necessary.
9. Monitors and manages service levels through analysis of reports and follow through.
10. Works closely with Marketing Department in the establishment of slot promotions programs which are unique, exciting and revenue, profit generating.
11. Identifies training needs and contracts with service providers and internal resources to provide staff development opportunities for current employees and Pueblo of Sandia Tribal members.
12. Monitors and manages service levels through reporting and follows through.
13. Responsible for training staff on current and new technology of slot machines.
14. Establishes internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect Tribal assets, customers, Casino employees and Tribal property.
15. Ensures the effective and timely transfer of slot banks to the main vault.
16. Establish outstanding customer relations with guests.
17. Adheres to Title 31 procedures.
18. Establishes and maintains an effective business relationship with vendors.
19. Recommends slot format and prize payment adjust performance to competition.
20. Performs additional duties and responsibilities as necessary or assigned.
21. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Directs, manages, and provides oversight on all pertinent issues impacting one or more operational areas or major departments.
2. Inspires and motivates team members, communicating effectively, delegating responsibilities, and leads by example.
3. Prepares and recommends business plans and operational budgets in accordance with company standards. Possesses creativity to improve and streamline processes, seek future opportunities, and find creative solutions to challenges.
4. Demonstrates innovative thinking when establishing business plans. Holds reporting staff accountability for formulating and administering policies and programs in all reporting areas.
5. Creates an environment of team member engagement and mirrors the organization’s mission, vision, and values.
6. Fosters a collaborative and inclusive work environment, encouraging teamwork and developing team members’ skills.
7. Ensures all day-to-day operations are managed efficiently to meet all business and financial objectives.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to supervise, coordinate, direct, and assign work.
2. Ability to make judgments and decisions regarding guest and employee complaints.
3. Ability to implement and administer disciplinary procedures.
4. Ability to analyze and develop timelines, project resources, monitor and evaluate results.
5. Ability to develop and implement policies and procedures.
6. Ability to develop and administer a slot budget.
7. Ability to deal effectively with the general public and casino staff.
8. Excellent customer service skills.
9. Excellent verbal and written communication skills.
10. Ability to write reports and maintain slot files and employee schedules.
11. Ability to develop and implement training needs for employees and Tribal members.
12. Ability to pass an extensive background investigation.
13. Knowledge of Casino operations, Tribal, federal and state reporting requirements.
14. Knowledge of all slot and gaming operations.
15. Must be able to read, write and speak English fluently.

Education and Experience

Required:

1. Bachelor’s Degree, preferably in Business Administration, Public Administration, Finance Administration, Human Resource Management or related.
2. Eight (8) years of managerial or supervisory slot experience.
3. Must be at least 21 years of age.

Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.

Licenses/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico Driver’s License

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to change with overtime required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm, smoke, common colds, influenza, dust, odors, and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry.
• Arms-reach, carry, push, pull, lift, twist, and rotate.
• Legs-lift, push, pull, twist, and rotate.

1. Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.