What are the responsibilities and job description for the SLOT FLOOR ATTENDANT position at Sandia Resort And Casino?
Position Summary
Under limited supervision while working with management to fulfill goals and objectives in the Slot Department. Works to ensure a consistent and professional corporate image.
Supervision Exercised
Supervised by the Slot Lead Supervisor.
Major Duties and Responsibilities
- Provide excellent customer service and establish guest perception of the slot department as that of exceptional hospitality and friendliness.
- Count, verify and sign for banks issued.
- Complete customer transactions and conversions of cash, chips and coin.
- Act as host and answer customer concerns and questions.
- Responsible for recognizing slot codes on slots, clearing simple cash in and cash out jams, and notifying supervisors of more serious malfunctions.
- Assist slot technicians when necessary.
- Effectively explain slot machine pay out schedules to patrons.
- Complete jackpot pay outs.
- Must be capable of comprehending, and conveying various property events to slot players.
- Perform additional duties and responsibilities as necessary or assigned.
Knowledge, Skills and Abilities
- Ability to deal effectively with the general public and casino staff.
- Knowledge of Casino Operations, Tribal, federal and state reporting requirements.
- Knowledge of slot and gaming equipment.
- Ability to work under extreme pressure and levels of stress.
- Ability to follow instructions.
- Ability to count and verify large sums of money: coin/cash
- Ability to recognize and process jackpot pay outs.
- Ability to read and understand slot codes and pay out combinations.
- Ability to use a 2 way radio.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Six (6) months customer service experience.
- Must be at least 21 years of age.
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Preferred:
- Experience in a slot department.
Licensing Status
- Must be able to obtain and maintain the required Gaming License.
- Will require a post-offer, pre-employment and random drug screening.
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