SECURITY OFFICER

Please note: A valid Concealed Carry Weapon (CCW) License is required.

Location: Open to location

Schedule of Work: (not a remote or hybrid position)

- Monday to Friday: 8:30 AM to 5:30 PM

- Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Security Officer at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Regional Branch Manager, the Security Officer is responsible for providing security services that ensure the safety and security of employees and members while on Credit Union property and in use of Credit Union facilities. 

Duties and responsibilities

Department Operational Support

• Patrols all assigned Credit Union facility and parking lot areas, always maintaining high visibility.
• Appropriately acts on threats and departure of employees or member security.
• Assist in controlling the entrance and departure of employees, visitors and vehicles.
• Maintains awareness of surroundings without distracting Credit Union personnel from their responsibilities.
• Assists in the investigation of crimes committed against the Credit Union.
• Assists in evicting trespassers and violators, using the appropriate force, when necessary, in detaining perpetrators while following legal protocols before relevant authorities arrive.
• Assists in retrieving video and timeframes of incidents as requested by management.
• Ensures that incident reports are completed accurately and timely.
• Able to assist with all emergency situations by providing assistance to employees and members.
• Maintains the security and confidentiality of member interactions. 
• Attend quarterly meetings to remain up to date with changes.
• Accessible to other locations when needed and able to make schedule adjustments when requested to accommodate needs at other locations for various reasons.

Compliance & Policy Adherence

• Remain in compliance and up to date with local, state and federal regulations.
• Inform management when current licenses need to be renewed as well as any updated uniform needs.
• Attends, participates, and completes all required internal training.  
• Actively inform peer security guards of any potential danger from existing member(s) visiting multiple branches.
• Actively attend branch huddles to stay current on updates or changes to existing procedures.
• Fully engages with the opening/closing procedures of the branch.
• Ability to assist with alarms and surveillance equipment when needed.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
• Willing to undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in security operations with a requisite understanding of financial institution operations.
• Must be certified to carry and operate a handgun or other weapon.
• Must be skilled in the appropriate use of force.
• Appropriate communication and interpersonal skills are required to work effectively with employees, members and visitors.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED
• Two (2)year(s) of applicable experience required.
• Graduation from the Albuquerque Police Academy, New Mexico State Law Enforcement Academy, or other equivalent law enforcement training required.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.