Continuous Improvement Navigator

Help Us Close Gaps. Connect Patients. Improve Care.

Sandhills Medical Foundation, Inc. is seeking a motivated, organized, and patient-focused Continuous Improvement Navigator to join our Continuous Improvement team.

In this role, you will help connect patients with the preventive and follow-up care they need while working alongside providers and clinical teams to improve patient outcomes and quality performance.

What You'll Do

• Identify and contact patients who are due or overdue for preventive screenings, chronic disease follow-up, annual wellness visits, and other services.

• Assist patients with scheduling appointments and navigating healthcare services.

• Maintain and work patient care-gap lists and help re-engage patients who have fallen out of care.

• Identify barriers to care and connect patients with the appropriate resources or team members.

• Review patient records to validate quality documentation and identify care or documentation gaps.

• Prepare provider-specific care-gap reports and support provider huddles.

• Assist with chart reviews, quality audits, data validation, and tracking.

• Support quality initiatives related to UDS, PCMH, HEDIS, value-based care, and HRSA requirements.

• Participate in quality improvement projects, including PDSA activities and initiatives focused on access, continuity of care, and patient engagement.

• Accurately document outreach and maintain patient confidentiality in accordance with HIPAA requirements.

What We're Looking For

Required

• High school diploma or equivalent.

• Strong communication, organization, and customer service skills.

• Ability to work independently and manage multiple priorities.

• Strong attention to detail and ability to work with healthcare data.

• Basic proficiency with Microsoft Office.

• Ability to travel between Sandhills Medical Foundation locations as needed.

Preferred

• 1–3 years of healthcare experience.

• Experience in an FQHC, primary care, population health, care coordination, quality improvement, or patient outreach.

• Experience working with an Electronic Health Record (EHR).

• Familiarity with healthcare quality measures, preventive care, or chronic disease management.

Make an Impact

This is an opportunity to combine patient outreach, healthcare navigation, and quality improvement to make a direct impact on the health of the communities we serve.

If you enjoy helping patients, working as part of a team, and seeing measurable results from your work, we encourage you to apply and join Sandhills Medical Foundation's Continuous Improvement team.

Sandhills Medical Foundation, Inc. is an Equal Opportunity Employer.