Member Experience Manager- Burnt Pine Country Club

Burnt Pine Golf Club | Sandestin Golf & Beach Resort

Burnt Pine Golf Club isn't just one of Northwest Florida's premier private clubs—it's a community. Nestled within the beautiful Sandestin Golf & Beach Resort, Burnt Pine offers championship golf, exceptional dining, vibrant social events, and a welcoming atmosphere where members feel like family.

We're searching for an energetic, creative, and relationship-driven Member Experience Manager to lead the way in creating unforgettable experiences for our members. If you love planning events, connecting with people, thinking outside the box, and making every interaction meaningful, this could be your dream job.

What You'll Do

As the Member Experience Manager, you'll be the face of member engagement—bringing people together through exceptional service, creative programming, and memorable experiences.

Your responsibilities include:

• Develop and execute an annual calendar of social events, golf tournaments, holiday celebrations, wine dinners, family activities, wellness programs, and member-exclusive experiences.
• Create innovative programming that increases member participation and strengthens the Burnt Pine community.
• Build genuine relationships with members by learning their preferences, celebrating milestones, and ensuring every visit exceeds expectations.
• Welcome and onboard new members, helping them quickly become part of the club community.
• Collaborate with Golf Operations, Food & Beverage, Fitness, and Club leadership to deliver seamless, high-quality events.
• Coordinate event logistics including registrations, vendor relationships, entertainment, décor, timelines, and post-event evaluations.
• Develop engaging member communications including newsletters, email campaigns, social media content, and club announcements.
• Monitor member feedback and satisfaction while proactively resolving concerns and identifying opportunities to elevate the member experience.
• Analyze participation trends and recommend new programs that drive engagement and member retention.
• Assist with membership growth initiatives by showcasing the exceptional Burnt Pine lifestyle to prospective members.
• Maintain event budgets, calendars, and performance metrics.
• Serve as a visible ambassador throughout the club, creating meaningful connections with members every day.

What We're Looking For

• Bachelor's degree in Hospitality, Event Management, Marketing, Communications, Business, or related field preferred.
• 3 years of experience in hospitality, private clubs, luxury resorts, event planning, member services, or guest relations.
• Outstanding interpersonal and relationship-building skills.
• Exceptional organizational and project management abilities.
• Creative mindset with a passion for developing unique member experiences.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple events simultaneously.
• Experience with Microsoft Office and event registration or CRM software preferred.
• Ability to work evenings, weekends, and holidays based on event schedules.

Why You'll Love Working Here

At Burnt Pine Golf Club, no two days are alike. One day you may be hosting an elegant wine dinner, the next organizing a family golf clinic, holiday celebration, or exclusive member tournament. You'll help create lasting memories while working alongside a passionate team committed to delivering luxury hospitality in one of Florida's most beautiful resort communities.

If you're someone who thrives on creating connections, delivering exceptional service, and making people feel like they belong, you'll find your home at Burnt Pine Golf Club.

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Frequently move throughout the clubhouse, golf course, and outdoor event spaces.
• Lift and carry up to 25 pounds.
• Set up and break down event materials, signage, and displays.
• Work indoors and outdoors in varying weather conditions.
• Bend, stoop, reach, kneel, and climb stairs as needed.
• Maintain a flexible schedule, including evenings, weekends, and holidays to support club programming.

Be the reason members can't wait to come back. Join Burnt Pine Golf Club and help create experiences that turn moments into lifelong memories.

EOE M/D/F/V