Vice President of Customer Success

VP of Customer Success | High-Growth HealthTech (NYC / Boston)

Sanderson King’s Technology Practice is proud to be supporting a high-growth HealthTech firm, via recommendation, on a critical leadership appointment.

We are seeking a VP of Customer Success to lead and scale the entire post-sales function for a rapidly expanding, AI-driven healthcare platform business headquartered in New York City.

The Opportunity

This is a true builder role - taking ownership of Customer Success and Account Management, unifying them into a single high-performing post-sales engine. Reporting directly to the CEO, you will play a pivotal role in shaping the next phase of growth.

Key Responsibilities

• Own Net Revenue Retention (NRR) end-to-end, including renewals, expansion, and forecasting
• Build and scale a unified CS & AM function
• Design and launch a scalable SMB customer motion alongside an established enterprise model
• Lead the full customer lifecycle: onboarding, adoption, retention, and growth
• Implement tooling, processes, and AI-driven efficiencies across the function
• Act as the voice of the customer at leadership level

What We’re Looking For

• 10 years’ experience in Customer Success / post-sales leadership within high-growth SaaS
• Proven ownership of revenue metrics (NRR, expansion, retention)
• Experience across both SMB and enterprise customer segments
• Background in scaling businesses in the $20M–$100M ARR range
• Exposure to multi-product platforms (e.g. Toast, Klaviyo or similar)
• Highly commercial, analytical, and decisive leadership style
• Comfortable operating in fast-paced, ambiguous environments

The Business

• AI-led HealthTech platform transforming clinical decision-making
• Series B funded with significant recent growth
• Scaling rapidly across both product and customer base
• Strong leadership team and investor backing

Package

• Base: $220k–$270k
• OTE: $325k–$350k
• Competitive equity
• Hybrid (NYC or Boston) / (if NYC based, we require a monthly trip to Boston as part of your commitment)

If you’re interested in a high-impact leadership role where you can build, scale, and shape a post-sales function from the ground up, please apply now!