Store Manager

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

What You Will Be Doing:

• Strategic Leadership: You will be well-versed in every part of store operations, and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed. Youʼll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP). Youʼll set achievable goals for sales and KPIs for the team while on shift, (including targets for B2Bs, Gift Cards, Food & Bev), while celebrating wins and using positive coaching to meet those goals as a team. Youʼll demonstrate the ability to look beyond today's bookings and actively pursue future bookings, ensuring a steady flow of business and sustained growth.
• Deliver an Incredible Guest Experience: Youʼre driven by a passion for customer service and youʼll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed. Youʼll also ensure the store team is well equipped to manage scheduled guest timetables to maintain on-time delivery of experiences.
• Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment. You will ensure that schedules and required breaks are provided as per state law and/or company procedures. Youʼll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins. Youʼll maintain clear communication with your District Leader and collaborate seamlessly across departments to fulfill support requirements and promptly deliver requested information.
• Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively. Youʼll have an intricate knowledge of our tech such that your staff can reduce store expenses by reasonably rehabilitating low-damage hardware. You lead the store staff through all new software updates and experience launches.
• Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals. You consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. Youʼre consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will develop staff so they excel in their current roles and are prepared for growth opportunities. You successfully delegate responsibilities within your leadership team, assigning informal roles to foster a sense of accountability.

Who We Are Looking For:

• Leadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry.
• Be Egoless: No room for personal agendas here
• Underdog Mindset: We love strong problem solvers who can adapt to change well
• Win Collectively: Positive attitudes are contagious, and we love winning as a team
• Physical Stamina: You will be on their feet for long periods of time. Youʼll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.
• Physical Dexterity: For some technical issues, youʼll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).
• Business Management Literacy: You should be proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau).

Benefits:

• Robust Store Performance Commission Program
• Paid time off
• Sick time
• 401(k)
• Medical