What are the responsibilities and job description for the Shift Lead (Key Holder) position at Sandbox VR?
Who We Are:We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!Interested in working at Sandbox VR? Sneak peek of our store experience HERE.What You Will Be Doing:Create Unforgettable Guest MomentsGreet guests with energy and invite them into an exciting, welcoming environmentGuide guests through the VR journey: arrival, gearing up, gameplay, and wrap-upProactively share offers (F&B, repeat visits, gift cards) to boost engagement Be a Tech & Experience ExpertMaster our proprietary tech and keep gear calibratedTroubleshoot issues smoothly and provide real-time, light-hearted updates to guestsCommunicate with management and tech support when issues arise, clearly and quickly Keep Things Running SmoothlyMaintain a spotless, high-energy store that meets Sandbox VR standardsSanitize gear thoroughly and display materials/gift cards to brand expectationsPrepare iPads, body trackers, and gear before and after every session Shift Leadership & CoachingOpen/close the store, manage daily audits, break schedules, and labor spendRun shift check-ins, coach in real time, and train new hiresEnsure team performance, morale, and guest service standards remain highWhat We Are Looking For:Egoless & Coachable: You take feedback well and pitch in wherever neededAdaptable & Proactive: You’re resourceful, self-driven, and good with changeTeam-Focused: You stay positive and celebrate group winsReliable: On time, in uniform, and ready to shinePhysically Able: On your feet, some lifting (up to 40 lb), occasional stairsWeekend Availability: RequiredLeadership: 1 year in retail/hospitality leadershipBenefitsPaid sick time 401(k) matchCommuter benefits (transit parking)Referral bonuses employee discountsFree VR sessions guest review bonusNote: Evening and weekend availability may be required depending on the business’ needs.To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.
Salary : $14 - $18