Guest Billing Specialist

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

The Guest Billing Specialist serves as a liaison for guests with inquiries related to charges posted to their room folio and other onsite credit card charges. This role researches and investigates billing questions and works to resolve concerns in a clear and thoughtful way, supporting a positive guest experience after departure.

Essential Duties And Responsibilities

• Communicate effectively with guests, management, staff and co-workers, while providing highest quality of customer service available.
• Assist appropriate inquiries with golf, lodging and food & beverage billing questions.
• Work with all departments to correct billing discrepancies, while gathering pertinent customer information.
• Provide guests with additional information and issue refunds in alignment with company policy.
• Assure that departing guest records are accurately maintained and that established policies and practices are consistently followed. Assure that procedures are consistent with company policies.
• Maintain confidential and organized billing files.
• Integrate with central reservations in handling reservations calls, book tee-times and lodging, and respond to guest emails as needed. Provide support in pre-arrival billing processes.
• Retain the utmost knowledge of the property and its history, management personnel and their functions.
• Perform other duties as needed, including but not limited to data entry and administrative tasks.
  
  

Qualifications

• High school diploma required; college degree preferred.
• Proficiency in Microsoft Office: Outlook, Word, Excel and Google Docs.
• Ability to learn Agylisis property management/reservations software and other resort systems.
• Strong math skills, clear written and verbal communication, and a professional, positive approach to problem-solving.
• Ability to manage multiple responsibilities under pressure, stay organized with minimal supervision, and collaborate naturally with guests and team members.
• Must be able to work flexible hours including evenings and weekends as needed.
  
  

Physical Requirements

• This role is primarily office-based, though you may move between the billing office and other resort areas. You'll spend most of your time at a desk using a computer, with occasional standing and walking as you gather information from different departments.
  
  

Perks

• Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Benefit Provided
• Employee Assistance Program – Canopy
  
  

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.