Case Manager

Job description

Under the supervision of the Director of Emergency Services, manages the operation of the emergency shelter. Provides crisis counseling and support to and legal advocacy and medical accompaniment for victims of rape/sexual assault and domestic violence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answer crisis line and provide crisis intervention services to victims of domestic violence and sexual assault as needed.

Provide crisis counseling.

Provide case management and coordinate with other program components and community agencies to assure clients receive comprehensive services.

Complete client intakes, assessments, and exits according to Sanctuary’s policies and procedures.

Facilitate education and support groups

Orient incoming clients to the shelter routine and procedures.

Assess client eligibility for Lighten up Project services.

Assist clients with safety planning during their stay and upon their exit from the emergency services program.

Provide medical and legal advocacy to victims of domestic violence and sexual assault.

Provide client transportation for medical care, employment, and educational resources.

Document services provided and compile statistics as requested. Additionally, collect and compile statistics completed by residential staff members.

Communicate in verbal and written form with other shifts and programs regarding client and/or child issues.

Attend staff meetings and other relevant training as needed.

Responsible for the general upkeep of facility and report maintenance problems.

Complete SOAR (SSI/SSDI, Outreach, Access, and Recovery) training to assist clients in accessing Social Security disability benefits who are experiencing or at risk of homelessness.

Employee may also be asked to perform other reasonably related business duties for the overall efficient operation of the organization. An employee will adhere to all policies of Sanctuary. Sanctuary reserves the right to revise or change the description and specifications as the need arises. Employment will be "At Will". This position description does not constitute a written or implied contract of employment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual must be at least 18 years of age for employment eligibility.

EDUCATION and/or EXPERIENCE:

4-year degree in the field of Social Services. Additionally, at least 2 years of experience in the domestic violence or sexual assault field is preferred.

Demonstrate a commitment to victims of domestic violence and/or sexual assault;

Participate in 40 hours of training on rape and sexual abuse issues, within (3) three months of employment. 8 hours of this training shall occur prior to the performance of a crisis counseling service.

Meet the definition of a victim's advocate in KRS 421.570.

Participate in at least twelve hours of continuing education annually.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, equipment, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with clients and employees of organization.

MATHMATICAL SKILLS:

Ability to handle basic math computations.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists.

CERTIFICATES, LICENSES, REGISTRATIONS:

Complete Level 1 Domestic Violence Advocacy Certification within one-year of hire.

Must hold or be able to obtain a valid Kentucky Driver’s License.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands and fingers, handle, or feel; reach with the hands and arms; climb or balance, stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to focus. Hearing abilities include near acuity and far acuity.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but could become excessive.

COMMENTS:

Must demonstrate:

Organizational skills and the ability to work independently.

Respect for the dignity and equality of all people.

Maintenance of standards of confidentiality in accordance with Sanctuary policies.

A positive image of the program through a high level of professionalism.

Ability to work flexible hours and maintain a positive leadership role.

A commitment of the client-centered/client-directed mission and philosophy of the agency.

Adherence to all Sanctuary policies.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• Social Services: 2 years (Preferred)

Work Location: In person

Salary : $16 - $19