What are the responsibilities and job description for the Front Desk Agent position at Sanctuary Hotel?
MUST HAVE HOTEL EXPERIENCE!!!!!!!
If you do not have HOTEL front desk experience, please do not apply — this is not a residential, concierge, or security position.
Step into one of Midtown’s most vibrant boutique hotels — the Sanctuary Hotel NYC — where luxury meets personality. We’re looking for a warm, polished, and genuinely guest-focused professional to join our Front Office team.
What you’ll be doing
- Welcome guests with authentic hospitality and effortless professionalism.
- Handle check-ins, check-outs, and reservations with accuracy, charm, and poise.
- Anticipate guest needs and go above and beyond to personalize each stay.
- Communicate effectively with all departments to ensure seamless service.
- Maintain the lobby atmosphere and hotel presentation with pride and care.
What you bring to the table
- Prior hotel front desk or guest service experience required (1 year).
- Familiarity with hotel systems (Opera, OnQ, or similar) preferred.
- Polished appearance and professional communication skills.
- Friendly, confident, and calm under pressure.
- Flexible availability, including weekends, evenings, and holidays.
Join a team that believes every guest deserves a memorable welcome — and every employee deserves a place to shine.The Sanctuary isn’t your typical hotel. It’s a place where individuality, creativity, and connection matter. If you’re ready to be part of a team that’s small enough to know your name but big enough to make an impact — we’d love to meet you.