What are the responsibilities and job description for the Director of Outlets position at Sanctuary Camelback Mountain?
Nestled at the base of iconic Camelback Mountain in the heart of Paradise Valley, Arizona, Sanctuary Camelback Mountain is an award-winning luxury boutique resort known for its personalized service, elevated dining experiences, and serene desert setting. Our resort features luxurious casitas and suites, a world-class spa, acclaimed dining at elements restaurant, jade bar, and thoughtfully curated guest experiences that embody effortless elegance.
At Sanctuary, people are at the center of everything we do. Guided by our vision of “Where Pride and Compassion Meet,” we foster a culture rooted in teamwork, integrity, adaptability, respect, ownership, and genuine hospitality. We are passionate about developing our team members, creating meaningful guest connections, and delivering exceptional experiences in an inspiring luxury environment.
Position Summary
Sanctuary Camelback Mountain is seeking an experienced and dynamic Director of Outlets/Restaurant General Manager to lead the daily operations of our restaurant and bar outlets while driving exceptional guest satisfaction, team engagement, and financial performance.
This leadership role oversees all front-of-house food and beverage operations, partnering closely with culinary leadership and resort management to ensure the highest standards of service, quality, and operational excellence are consistently delivered. The ideal candidate is a hands-on hospitality leader who thrives in a luxury environment, inspires teams through mentorship and accountability, and is passionate about creating unforgettable dining experiences.
Why Join Sanctuary?
At Sanctuary Camelback Mountain, you’ll be part of a passionate team dedicated to creating extraordinary guest experiences while supporting one another’s growth and success. We believe in fostering a collaborative and engaging workplace where leaders are empowered to make an impact, inspire teams, and elevate the guest experience every day.
What You'll Do
- Lead and oversee all front-of-house food and beverage operations, ensuring seamless daily execution across restaurant and lounge outlets
- Drive exceptional guest experiences by maintaining elevated service standards and responding effectively to guest feedback
- Partner with culinary leadership to develop menu presentations, promotions, food and wine pairings, and enhanced dining experiences
- Conduct pre-shift meetings and ongoing training to educate and inspire restaurant leadership and service teams
- Ensure compliance with all food safety, sanitation, alcohol service, and operational standards
- Manage labor, cost controls, inventories, and revenue performance to achieve departmental financial goals
- Oversee point-of-sale programming and operational systems including Micros POS
- Recruit, develop, coach, and mentor managers and hourly team members to support operational success and career growth
- Analyze guest satisfaction metrics, online reviews, and operational data to identify opportunities for continuous improvement
- Collaborate with resort leadership on budgeting, forecasting, capital projects, and strategic initiatives
- Maintain strong communication and collaboration across departments to support overall resort operations
- Ensure all restaurant facilities, equipment, and operational areas are maintained to luxury standards
What You Bring
- 10-15 years of progressive food & beverage leadership experience, preferably within luxury hotels, resorts, or upscale dining environments
- Strong knowledge of restaurant, lounge, and bar operations including liquor control, service standards, and food safety regulations
- Proven leadership ability with experience managing, coaching, and developing high-performing teams
- Strong financial acumen with experience managing budgets, P&Ls, forecasting, labor controls, and inventory management
- Experience working with Micros POS systems and hospitality operational software
- Excellent communication, organization, problem-solving, and conflict resolution skills
- Ability to remain calm, professional, and solution-oriented in fast-paced and high-pressure environments
- Passion for luxury hospitality, guest service excellence, and creating memorable experiences
- Ability to work flexible schedules including evenings, weekends, and holidays as business needs require
- Physical ability to stand for extended periods, lift up to 50 pounds, and move throughout various operational areas