Call Processing Reimbursement Specialist II (Bilingual - English/Spanish)

Position Summary: The Call Processing Reimbursement Specialist II is responsible for the complete revenue cycle including billing medical, dental and/or hospital claims, and working directly with members over the phone. They are responsible for the follow-up performed on insurance balances to ensure accurate reimbursement and received in a timely manner. They are also responsible for self-pay collections and answering billing-related questions. Essential Functions of the Job: Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call Log in and be ready to receive or make calls as directed by schedule as well as utilizing break codes appropriately as defined by the call management system Demonstrates knowledge and understanding of the services provided and programs offered to answer questions and direct calls appropriately Review, collect and update patient demographics and take appropriate actions to update identified changes Must be well versed and up to date in all billing rules and regulations to ensure compliance with federal and state laws Ensures accurate calculation of disallowances and adjustments through analysis of SYHealth contracts, Medicare and Medi-Cal reimbursement schedules and rates The ability to read and interpret contract language is an essential function of the Call Processing Reimbursement Specialist II Documents all analysis findings, phone calls and correspondence in the online practice management system Prepares accounts and encounters for accuracy for billing; Prepare, review, and transmit claims using automated systems and manual paper claim process Understands, recognizes, and effectively handles unique medical issues, urgent services and patient grievances and follows established protocols to resolve problems or determines escalation to supervisor Must maintain assigned Accounts Receivable at or below goal on a consistent basis The Call Processing Reimbursement Specialist II provides quality, efficient telephone customer service to internal and external customers and route calls to appropriate department for continued assistance as necessary Responds to all patient or insurance inquiries timely to ensure reimbursement Changes system financial settings once primary insurance has paid to ensure that co-payments and deductibles are generated to guarantors Provides any required attachments to third party claims including authorizations and EOB'S to ensure timely payment for the third-party payer Performs timely follow up and appeals on unpaid claims using the system work list and or Remittance Advices, EOBs, and other payment documents Identify and bill secondary payers After obtaining any needed approval, performs adjustment write off(s) Functions as a resource on assigned Accounts Receivables to all staff and may assist with training Attends meeting and training classes as required by departmental or facility management Will be called upon to perform special projects and participate in internal and external audits that may require some evening and weekend hours Adheres to established departmental and facility policy and procedures, objectives, quality assurance programs, safety, and infection control standards Additional Duties and Responsibilities: All duties as assigned by the Director of Revenue Cycle, Business Office Manager or Billing Supervisors Job Requirements Experience Required: Minimum of 3 years' experience in a medical billing department Must also demonstrate knowledge of CPT, HCPCs, and ICD-10 coding as well as Medical Terminology Education Required: High School Diploma or GED equivalent Certifications Preferred: Certificate of completion of Billing and/or Coding Verbal and Written Skills Required to Perform the Job: Good oral and written communication skills Provides positive customer service skills Must possess the ability to communicate effectively in English & Spanish; both verbally and in all written communication Technical Knowledge and Skills Required to Perform the Job: Experience in billing, CPT codes, and ICD-10, as well as Medical terminology Equipment Used: General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc. Working Conditions and Physical Requirements: Sedentary work requires sitting and use of the PC most of the day Universal Requirements: Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.