What are the responsibilities and job description for the Front Desk Host position at San Vicente Clubs?
Position Purpose
Welcome and check-in members and guests to the restaurant outlets at the club, assist Front Desk operations to ensure member experience is meeting club standards and tasks are completed efficiently.
Duties and Responsibilities
- Welcome members and guests to the club with a positive and warm attitude
- Take restaurant reservations accurately and efficiently
- Answer phone calls and emails with confidence and professional verbiage following club standards
- Work quickly with Seven Rooms and Peoplevine systems
- Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
- Assist in printing daily menus for the club
- Acknowledge and anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
- Inform managers and the Membership team of any guest complaints, requests or problems
- Maintain an organized and clean work area
- Follow all front office standard operating procedures.
- Resolve member and guest problems quickly, efficiently, and courteously.
- Expedite member and guest check-ins and departures.
- Provide concierge-type services to guests.
- Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members.
- Manage the routing of telephone, mail and other messages to members and guests.
- Maintain effective relationships and communication with all other departments.
- Perform other appropriate tasks assigned by the Front Desk Manager.
Qualifications:
- Positive attitude and willingness to learn new things regardless of previous job experiences.
- At least 2 years prior experience in customer service
- Prior restaurant or food and beverage experience a plus
- Able to work in a fast-paced environment with speed and quality.
- Good personal hygiene and grooming standards.
- Strong written and verbal communication skills
- The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
- Knowledge of and ability to perform required role during emergency situations