Director of Administration

Director of Administration

San Ramon Academy of Music – San Ramon, CA (On-site)

San Ramon Academy of Music (SRAM) serves almost 500 students across two locations in San Ramon through private lessons, group classes, workshops, and city partnerships. We are a systems-driven, people-centered music school: clear procedures, strong communication, and a warm, professional experience for every family.

We are hiring a Director of Administration to lead our on-site admin team and keep daily front-desk operations running smoothly as we continue to grow.

Role Overview

This is a hands-on leadership role.

You will:

• Work on-site as a senior admin (phones, email, front desk, scheduling)
• Oversee and support our Studio Managers and virtual admin
• Help maintain the flow of daily operations across both locations
• Ensure our systems (ClickUp, SOPs, Opus) are actually being followed on the ground

You’ll work closely with our General Manager, Academy Director, Director of Student Success, and Operations Manager.

Key Responsibilities

Admin & Front Desk Leadership

• Serve as senior in-person admin during your shifts
• Support Studio Managers and virtual admin with questions and task follow-through
• Help organize and delegate front-desk/admin work so nothing falls through the cracks

Customer Service & Scheduling

• Oversee student scheduling / rescheduling / cancellations
• Support families via phone, text, and email with clear, professional communication
• Coordinate with Studio Managers and teachers on schedule changes and simple group class communications

Day-to-Day Operations

• Oversee studio reception and facility readiness
• Support recital and event administration
• Help manage day-to-day systems around books and instrument rental/sales in collaboration with operations

Systems & Documentation

• Use ClickUp (our task management software) daily to track tasks, deadlines, and checklists
• Use Opus1 (our student scheduling and billing software) to track lessons, cancellations, attendance and more.
• Follow Admin and Operations SOPs and flag when procedures or templates are unclear or out of date
• Communicate operational issues early so the leadership team can adjust systems and support

Schedule & Compensation

• On-site in San Ramon, CA
• Approximately 25–30 hours per week (around 110–120 hours per month)
• Afternoon/evening coverage across five days per week, with some flexibility based on school needs (including occasional Saturdays)
• Hourly rate: $25–27 per hour, depending on experience

Room to grow toward full-time hours and increased pay tied to:

• Clearly defined KPI achievement
• Reliability and leadership
• Overall school growth and operational needs

What We’re Looking For

• 2 years experience in administrative, office management, or front-desk coordination
• Experience in education, arts, childcare, or other family-facing services is a plus
• Musical background as student, educator etc. is a plus but not required
• Strong organizational skills and comfort working with checklists, systems, and shared procedures
• Confident, professional communicator with families, students, teachers, and staff
• Able to balance warmth with boundaries: kind, clear, and consistent

How to Apply

To be considered for this role, please complete our pre-interview form here:

Pre-Interview Form: https://forms.gle/x3SY9BtjquduWXAA9

We only review candidates who complete this form.
If your responses are a good fit, we’ll reach out to schedule an introductory interview.

Pay: $25.00 - $27.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $25 - $27