What are the responsibilities and job description for the Guest Services Lead - Full Time position at San Pedro Center?

Description

SUMMARY

As an integral part of San Pedro’s team, the Guest Services lead member assures all guest service matters are addressed while maintaining a secure facility. It supports the program department including the development and implementation of programs, retreatant/visitor needs, marketing/promotional demands, and wedding/funeral receptions arrangement.

The Diocese of Orlando four core values lay the foundation for the work performed by its employees.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

ESSENTIAL DUTIES AND RESPONSIBLIITES include the following:

• Assist Guest Services Manager and Program Manager as needed.

• Assigned team member to cover for staff call outs.

• Support to Guest Service Manager for special events as assigned.

• Backup for Guest Services Manager when not on property – Meet with Group Leaders upon arrival

• Primary contact for meeting with guests to discuss Audio Visual needs/supplies.

• Respond to inquiries entered in Kinetic Software. Follow up with guests if no response within 48-72 hours.

• Carry and answer After Hours phone.

• Collect, count, and prepare receipts from Chapel Donation box once a week.

• Ensure that all staff are producing the chapel sheet/weekly schedule.

• Identify guest needs and make appropriate interventions for guest satisfaction.

• Notify appropriate law enforcement or emergency services when need arises for guest safety or emergency medical

conditions. Notify the Executive Director when and if these services are activated.

• Order and keep inventory of chapel supplies.

• Order guest services supply with approved vendors.

• Preceptor for new staff as assigned.

• When needed, refer guest needs or plant issues to the appropriate Department Head and when necessary to the

Executive Director.

• Work with group leaders or individual guests when needs arise.

• Support the development of programs to maintain the mission of San Pedro Spiritual Development Center and meet

desired outcomes.

• Coordinate the preparation of material for meetings and attend meetings as needed.

• Recruit clergy for Mass, Adoration, and Confessions, including San Pedro Masses.

• Manage registration, forms, and stock for programs.

• Manage payment request forms of invoices, refunds, and stipends.

• Enter group rooming lists into the Guest Services Reservation software.

• Primary contact for all incoming calls from the cemetery and/or funeral walk-ins. Make reservations for the Chapel

and Reception Hall using the Guest Services Reservation software.

• Make rounds of the property to determine whether the facility is safe and secure. Check all guest areas for safety concerns.

Ensure electrical rooms/closets are locked and not accessible to guests.

• Other duties as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• One (1) year of comparable experience

• High School Diploma

• Computer literate with experience in Windows

• Clear Driver’s License

• Ability to work with diverse groups of people in an atmosphere of collaboration and service

• Excellent written and oral communication skills

• Possess demonstrated ability to work in a church-related as well as service-oriented environment

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

LANGUAGE SKILLS

Must have outstanding problem-solving skills. Excellent communication and interpersonal skills required.

MATHEMATICAL SKILLS

Ability to apply routine mathematical concepts such as addition, multiplication, and division.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL REQUIREMENTS

Position requires walking, sitting for extended periods of time, bending, stretching, and stooping. . Need to be able to lift 35lbs. Repeated use of hands, fingers, wrists, and arms. Must be able to see up close as well as from afar. Job incumbents must also possess the ability to hear and communicate both verbally and in writing, in person and via telephone and electronic communications.

WORKING CONDITIONS

The working hours of this position are not limited to an 8-hour day. This person will need to be available in the evening and at weekends, as needed. Must be willing to work in conditions of stress and function well under pressure.

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Guest Services Lead - Full Time

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