Retail Supervisor San Luis Resort

• Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
• Ensure compliance to Pre-Shift Previews.
• Maintain and increase retail revenue.
• Monitor and control departmental expenses and payroll in accordance with budget guidelines and hotel occupancy.
• Financial accountability for all sales transactions, interdepartmental transactions and inventory levels at all retail outlets.
• Hire, train, supervise and evaluate all gift shop staff, with the assistance of supervisors where appropriate.
• Ensure overall guest satisfaction.
• Participate in the development and oversee the implementation of retail budget.
• Maintain communication with all departments of the hotel.
• Devise, guide and supervise the on-going training programs.
• Research, purchase and sell goods in retail outlets in keeping with the hotel atmosphere, ambiance and flavor.
• Conduct monthly staff meetings for the purpose of informing, training and inspiring staff.
• Monitor and maintain the cleanliness and orderliness of the retail facilities.
• Oversee the retail outlets physical plant to ensure facilities and equipment are in proper condition and good working order.
• Monitor and maintain par stocks of retail goods and maintain inventory control.
• Reconcile and approve monthly general ledger and income statements.
• Coach, counsel and conduct performance appraisals for employees.
• Enforce all retail and hotel policies.

Marginal:

• Participate in required M.O.D. program as scheduled.
• Participate in Public Relations events as needed.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.

• 2-4 Year college degree preferred
• Minimum of 2 years experience in retail purchasing and retailing.
• Prior experience in luxury destination resort operations preferred.
• Supervisory experience required.

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.