Dental Clinic Administrative Assistant II, Part-time

Compensation:

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Position Summary

MAJOR DUTIES

• Provides customer services; answers telephone and greets patients; provides information and assistance.

• Coordinates and oversees scheduling and cancelling of patient appointments.

• Trains students in the use of Practice Management Software System (PMSS).

• Enters student clinical tracking data into PMSS.

• Maintains chart audit binder and assigns student audits using patient tracking data from PMSS.

• Implements and updates fee schedules.

• Processes insurance billing.

• Maintains patient records.

• Assists the Director in overseeing physical, electronic and administrative security protocols in order to ensure confidentiality of patient’s PHI IAW the Health Insurance Portability and Accountability Act (HIPAA).

• Distributes and assigns patients to students; coordinates the transfer of patients to from graduates to incoming seniors.

• Enters information into a computerized database.

• Processes patient billing.

• Coordinates and balances clinic payments in various forms (CC, cash, check) and receipts with business office deposits.

• Coordinates electronic and mail communications with patients and other health care providers.

• Coordinates all special needs patient services.

• Maintains current certifications.

• Assists, as needed, with clinical operations such as stocking supplies and sterilization as assigned by the Director.

• Serves on college committees.

• Assists in program accreditation functions.

• Provides access, and supervision for student’s setup of morning clinic sessions.

• Maintains clinic files and records.

• Maintains inventory of clinic forms and labels.

• Maintains the Clinic Patient Reception area clean and disinfects each week. Coordinates with housekeeping to ensure that lavatory is stocked and clean.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of dental terminology and procedures

• Knowledge of modern office practices and procedures.

• Knowledge of college and program policies and procedures.

• Knowledge of computers and job-related software programs.

• Skill in prioritizing and organizing work.

• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Director assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include Commission on Dental Accreditation standards, relevant state and federal codes and regulations, Health Insurance Portability and Accountability Act requirements, and college and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related clerical, customer service, and clinical duties. Frequent interruptions contribute to the complexity of the position.

• The purpose of this position is to provide clerical and customer service support for the operations of the dental clinic. Successful performance contributes to the efficiency and effectiveness of clinic operations.

CONTACTS

• Contacts are typically with co-workers, other college employees, students, patients, community oral health care providers, and the general public.

• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is performed while sitting at a desk or table and in a dental clinical setting. The employee frequently lifts light objects.

• The work is typically performed in an office and dental clinic.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having had a similar position for one to two years.

• The position does involve some assistance with clinical duties from time to time and it is advised that the applicant be current on all of their vaccinations.

The following REQUIRED documents must be submitted with application in order to be considered . Upload all required documents under the Application Questions 2 section for "Additional Documents Required".

• Cover Letter (Required)

• Curriculum Vitae (CV) or Resume (Required)

• List of 3 Supervisor References. (Required)

• Letters of Recommendation (Optional)

EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.