What are the responsibilities and job description for the Floor Manager position at San Jose Improv?
Description
Are you looking for a new opportunity in entertainment? The San Jose Improv is seeking a passionate Floor Manager to join our operations team! Candidates with experience in live venue entertainment, hospitality, and management are encouraged to apply. (Background in comedy a HUGE plus!)
With past performances from Richard Pryor, Billy Crystal, Lily Tomlin, Freddie Prinze, Andy Kaufman, Eddie Murphy, Tim Allen, Jay Leno, Chris Rock, Dane Cook, Ellen DeGeneres, Jamie Foxx, Jeff Dunham, and Dave Chappelle, the Improv stands as the institution for comedy in the United States. Currently activating over 22 locations, the Improv stands as the largest network of comedy clubs in the country, with its mission to represent the artform through a diverse roster of talent from headlining acts and A-list celebrities to podcasts and open mics.
Job Summary:
The Floor Manager will play a vital role in managing all aspects of our business, while providing support to the General Manager and Assistant General Manager as needed. The Floor Manager oversees front of house operations in accordance with standardized policies in order to assist in providing an optimal guest experience and profitable operations.
- Maintain team member morale and address concerns with care and efficiency.
- Oversees the front of house staff during operations, which includes assigned daily operation tasks.
- Responds to customer complaints tactfully and professionally.
- Maintains quality control for all food served.
- Provides staff with on-the-job feedback to improve the customer experience.
- Projects future needs for goods, kitchen supplies, and cleaning products in the absence of management.
- Manage oversight of health code compliance and sanitation standards.
- Oversees and administers onboarding and new training programs for newly hired employees and retrains existing staff.
- Research ways to cut waste and decrease operational costs.
- Completes any assignments with efficiency and effectiveness.
Requirements
- 2 years’ experience working as a Lead or Supervisor for a restaurant/club is required.
- strong understanding of hospitality in a restaurant or club environment is a must.
- Significant work experience in the hospitality industry.
- Front and back of house experience is a plus.
- Detail-oriented and reliable.
- Strong working knowledge of food and beverage service.
- Ability to work nights, weekends, and holiday hours.
- Familiar with the functionality of a standard POS System.
- Must demonstrate strong leadership and interpersonal skills.
- Must possess the ability to critically think through issues and make decisions independently.
- Must be 21 years of age or older.
Your privacy is very important to The Improv. The California Consumer Privacy Act (“CCPA”) requires us to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. For the purposes of this notice, “personal information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. This job applicant notice provides the disclosures required by the CCPA and applies to applicants who are subject to the CCPA.