Community Health Worker

Description

POSITION SUMMARY:

Community Health Workers will primarily be working out in the community with specific target populations. CHW's will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes.

Key Job Responsibilities:

• Help patients develop health management plans and goals
• Follow-up with health management/care plans with both patients and providers
• Coach patients in effective management of their chronic health conditions and self-care
• Assist patient in understanding care plans and instructions
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants and provide feedback
• Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
• Assist clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
• Identify and apply appropriate role definition and skilled boundaries
• Other duties as assigned

Requirements

REQUIREMENTS:

• High School Diploma or equivalent, required; Associate's or above, preferred
• Any combination of 3 years health/social services experience and/or education
• Verifiable good driving record and reliable transportation
• Bilingual/bicultural (Spanish) is required
• Can demonstrate excellent organizational skills, multi-tasking and effective use of time
• Also able to handle and complete multiple tasks or projects with multiple deadlines
• Ability to deal professionally, courteously and efficiently with public and all levels of the organization
• Ability to operate computers, copiers, and scanners
• Must be proficient in Microsoft Office, practice management system software applications and electronic medical records
• Can demonstrate effective verbal and written communication skills.
• Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast paced environments
• Bilingual in English/Spanish required

PHYSICAL REQUIREMENTS:

1. Ability to sit, stand, bend and stoop for long periods of time
2. Ability to exert up to 50 pounds of force occasionally/ frequently
3. Ability to respond to emergency/crisis situations
4. Exposure to noise
5. Exposure to blood and/or fluids