What are the responsibilities and job description for the Customer Care Associate/ Office Assistant position at San Gabriel Valley Humane Society?
Good at working in an office, but tired of a boring office setting? Have you always wanted to work in the clerical aspect of Animal Welfare? Want to apply your office/clerical skills to help animals? Become a Customer Care/Office Assistant at your local shelter!
Ensure day-to-day front office operations run smoothly and efficiently. Prior customer service experience required. Experience with data entry and Microsoft Office applications also required. Ability to work in a fast paced environment is essential.
Responsibilities include:
Welcoming all visitors and answering phones in a knowledgeable, courteous and professional manner.
Handling complaints and concerns with diplomacy; dispatching Animal Control Officer calls.
Answering a busy multi-line phone system.
Working with customers to resolve any issues or concerns.
Scheduling and conducting pet adoption interviews and processing adoption paperwork; scheduling clinic services.
Entering customer / animal information into the shelter management system.
Performing other office tasks as needed.
Computer skills; Including but not limited to Microsoft Word, Excel, Mail Merge, Google Forms, Canva, MicrosoftOffice.
Knowledge of database management, learning new operating systems and computer applications.
Prepare daily bank deposits.
If you would like to become a member of our shelter team, have a passion for animals, please email your cover letter, resume and compensation requirements. PLEASE DO NOT APPLY IN PERSON.
Job Type: Full-time
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $19 - $22