Program Specialist

The incumbent is accountable to the Supervisory Clinical Admin Specialist, the Chief Nurse of Connected Care and the Deputy Chief of Staff, but receives guidance from the SF VAMC Connected Care committee and its chair. The incumbent is responsible for overall planning, coordination, implementation and evaluation of clinical applications of telemedicine and video conferencing technology based at SFV AMC, but is also involved in coordinating such activities with other programs in the VISN.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.



You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Updating, organizing, and maintaining program database/various excel spreadsheets for effective program management, tracking, and reporting; assisting in planning, reviewing, and reporting of data/statistical results of program/project studies; processing incoming and outgoing materials; drafting service agreements; develop clinical schedules . OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, OR 2 full years of progressively higher-level graduate education leading to such a degree, OR LL.B. or J.D., if related. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience as described above, but less than one year of graduate education as described above. (To compute, divide your total months of qualifying experience by 12, then divide your semester hours of graduate education beyond one year by 18, add the two percentages. The total percentage must equal at least 100 percent to qualify.) (Note: you must attach a copy of your transcripts.)

You will be rated on the following Competencies for this position:

• Administration and Management
• Clerical
• Computer Skills
• Data Management
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The incumbent may be subjected to stressful situations, as video teleconferencing and telemedicine systems can required immediate responses to unpredictable problems.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major duties include but are not limited to:-

• Oversees and, when needed, directly assists with the day-to-day implementation of new Connected Care initiatives programs at SFV AMC. In cooperation with involved clinical services and sites, incumbent is able to assume the leading role in planning, development and maintenance of specific telemedicine programs.
• Identifies learning needs of staff and trains key end users and educates other stakeholders.
• Serves as a key resource and first point of contact for SFVAMC clinical services that wish to participate in telemedicine or that have active programs in need of assistance.
• Works with clinical leaders, IRMS, Biomedical Engineering and the Information Security Officer to implement telemedicine goals as smoothly and efficiently as possible.
• Provides back-up assistance for other telehealth programs at SFV AMC, including home telehealth/care coordination.
• Provides leadership in identifying, evaluating and implementing new telemedicine technology.
• Stays abreast of professional, regulatory, research and technical developments in Connected Care by regular reading of the appropriate literature as well as attendance at local and national meetings. Communicates findings to the relevant supervisors, groups, services and end users.
• Seeks opportunities for external funding and resources to support SFVAMC and VISN 21 Connected Care programs where appropriate.
• Works with the SFVAMC Connected Care steering committee as well as the VISN 21 Strategic Telehealth Committee to develop, refine, monitor and evaluate a comprehensive strategic plan for telemedicine.
• Provides major administrative support for the SFVAMC Connected Care steering committee.
• Routinely represents SFVAMC in VISN 21, Connected Care.
• When appropriate, represents Connected Care perspectives at other SFVAMC committees.
• Participates in planning and provides back-up assistance for other telehealth programs at SFVAMC, including RPM-HT Program.
• Assists with preparation of an annual SFVAMC Connected Care Service budget for the leadership.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm
Telework: This position is not eligible for Telework
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD070540
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Salary : $77,161