What are the responsibilities and job description for the Director of Customer Care & Hospitality position at San Francisco International Airport?
We’re Hiring: Director of Customer Care & Hospitality at SFO
San Francisco International Airport (SFO) is proud to be one of the world’s premier gateways, serving more than 54 million travelers each year with a commitment to innovation, sustainability, and a guest experience where people and the planet come first.
We are excited to announce a leadership opportunity for an exceptional, service-driven professional to join our team as Director of Customer Care & Hospitality.
In this role, the Director will:
- Shape the vision for a world-class, hospitality-centered airport experience
- Lead Guest Experience, Custodial Services, Ambassadors & Volunteers (750 team members)
- Drive culture change, elevate service standards, and strengthen partnerships across the airport community
- Leverage data, insights, and innovation to enhance every step of the passenger journey
We’re seeking a strategic, inspiring leader with deep experience in hospitality or complex, high-volume customer-facing environments who is passionate about creating memorable, inclusive, and seamless experiences for millions of travelers.
Salary: $193,700–$247,260 exceptional City & County of San Francisco benefits
To learn more visit: SFO-Director-of-Customer-Care-and-Hospitality-Nov-2025.pdf
Apply: Send resume letter of interest to sfo.customercare@byersgroupca.com
First consideration: Applications received by December 29, 2025
Full profile: www.byersgroupca.com
Confidential inquiries:
• Brett Byers – brett@byersgroupca.com / 323-403-8279
• Christine Boulware – christine@byersgroupca.com / 312-391-6098
SFO is an equal opportunity employer committed to equity, inclusion, and workforce diversity. We welcome applicants from all backgrounds.
Salary : $193,700 - $247,260