Medical Record Technician (2112) – Department of Public Health

About

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening:November 26, 2025, to continuous
• Salary: $85,566 to $104,052 annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: CCT-2112
  
  

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Role Description

Under general supervision, 2112 Medical Records Technician assists in analyzing, coding, and compiling all medical records on patients treated at City and County medical facilities; may assist the medical staff in the selection of cases for specific research projects; supervises clerical staff assigned to the Medical Records Department.

Examples of essential duties of this position include, but are not limited to:

• Assists in training and mentoring of assigned clerical personnel; monitors and leads medical records clerks/ clerical personnel by medical records clerical needs, making periodic reviews of the quality and quantity of work performed; assists in workflow development; assists in developing production standards to meet departmental goals; conducts in-service training.
• Serves as a liaison with medical health care providers, managers, and requestors by communicating medical records information in a timely manner; providing orientation and/or responses to medical record functions, procedures, and responsibilities; attending meetings as needed; resolving problems as encountered and promoting understanding and cooperation with medical record users.
• Analyzes medical record deficiencies in accordance with Information Management Standards mandated by JCAHO/Title 22 by scanning the records for appropriate signatures, medical entries, inclusion of proper forms and reports, and special audit requests to ensure a complete and concise legal document, timely assignment, and tracking of physician documentation deficiencies.
• Manages complex eFaxes workflow.
• Codes diseases and medical operations using an encoder and required EHR by using ICD-10-CM, ICD-10-PCS, and CPT as required by the Center for MediCare and MediCaid Services, American Medical Association, State of California, the Joint Commission on the Accreditation of Hospitals Organization, and Title 22 Standards in order to provide information for billing, data, research and retrieval of patients’ records by diagnosis and procedures performed.
• Processes medical records of patients by assembling, analyzing, coding, and checking for compliance with established policy on nomenclature and procedures; files charts and assists in the revision of files.
• Abstracts information from medical records for statistical indexing and for the preparation of summary reports to official agencies requesting medical information on patients.
• Assists medical staff in compiling data for research projects.
• When required, prepares hospital records to be taken to court and assumes responsibility for the return of such records to their proper place.
• Consults with doctors, nurses, and other personnel in order to issue complete, up-to-date, and accurate medical records.
• The 2112 Medical Records Technician may perform other duties as required/assigned.
  
  

In addition to the general 2112 duties described above, the link below outline specific responsibilities for positions included in this recruitment.

• The Office of Compliance and Privacy Affairs Compliance Auditor Job Description
  
  

How To Qualify

• Experience: One (1) year of experience, within the last five (5) years, performing one of the following duties: abstraction of medical information, coding, or release of medical information; AND
• License and Certification: Possession of a valid Registered Health Information Technician (RHIT) certification
  
  

Substitution: Possession of a valid Registered Health Information Administrator (RHIA) certification may substitute for the required experience and the RHIT certification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions and Conditions of Employment associated with some 2112 Medical Records Technician positions:

• Trauma Registrar: Possession and/or completion of the following certification/courses within 12 months of hire
• AAAM AIS Course Certificate
• Certificate from trauma registry course
• ICD-10 Course Certificate dated within the past five years
• Cancer Registrar: valid Certified Tumor Registrar (CTR) credential issued by the National Cancer Registrars Association (NCRA) within 12 months of hire
  
  
One year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Assessment Component

Candidates who meet the minimum qualifications will be invited to participate in the Training and Experience (T&E) exam that is designed to measure the knowledge, skills, and abilities in job-related areas.

Training and Experience (Weight: 100%): Candidates must achieve a passing score on the Training and Experience exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of List.

Eligible List/Score Report

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

Candidate names will remain on the list for a maximum period of 12 months. Candidates who are not selected and expire off the list may re-apply.

How To Apply

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov .

Our e-mail communications may come from more than one department, so please make sure your email is set to accept messages from all of us at this link . Applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms Of Announcement And Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/ .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules .

Additional information regarding Employment with the City and County of San Francisco:

• Candidate Knowledge Center with information on:
• Position Types and Hiring Process
• Diversity Statement
• Applications and Minimum Qualifications
• Right to Work
• Copies of Application Documents
• Disaster Service Workers
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Reasonable Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
  

If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao (she/her/hers)at hanz.pagao@sfdph.org or (628) 271-6839.

We may use text messaging to communicate with you at the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.