Manager, Suite Activation

At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact.

Success here takes more than passion; it’s about bringing your best to every challenge. We thrive by balancing priorities with precision, making thoughtful decisions in fast-paced environments, and always looking ahead to what’s next. Our team is built on core competencies that shape how we work: adaptability, integrity, collaboration, strong communication, and a relentless focus on continuous improvement. Together, these qualities fuel our ability to deliver world-class experiences for our fans, partners, and community.

If you’re excited about being part of a supportive team where you can develop your skills, share your ideas, and help make a difference, we’d love to have you join us.

Position Summary:

The Manager, Suite Activation is responsible for managing all aspects of the suite partner experience, including day-to-day relationship management, benefit fulfillment, and outbound engagement, while providing guidance to team representatives to drive partner satisfaction and support suite lease renewals.

Responsibilities and Duties:

• Acts as first point of contact for NetApp Owner’s suite partners. Responds to phone and email requests.
• Collects outstanding NetApp Owner’s suite level payments.
• Tracks NetApp Owner’s suite partner contractual obligations and benefit redemptions in CRM.
• Tracks all suite partner communication in CRM.
• Manages game day benefits for suite partners using the Gameday Benefits Suite Portal.
• Assists with outbound campaigns to keep suite partners engaged including season recaps, collections, surveys, gifting and event attendance confirmation.
• Maintains year-round relationships with suite partners, including 1:1 offseason touchpoints.
• Supports planning of all contractually obligated off-season events for suite partners.
• Assists in suite contract extensions.
• Drafts and coordinates email communication.
• Supports the fulfillment of custom branding across all suites.
• Provides guidance and day-to-day support to representatives.
• Other duties as assigned.

Required Abilities and Skills:

• Able to build trust and loyalty by offering helpful, efficient, and dependable services and support to both coworkers and clients.
• Works well with others and encourages teamwork across different teams and departments.
• Thinks outside the box and comes up with creative, practical solutions.
• Knows how to get things done effectively while working within company rules, systems, deadlines, and budgets.
• Handles sensitive information with care and communicates updates and decisions in a respectful, thoughtful way.

Education and Experience:

• 5-7 years’ relevant work experience; or an equivalent combination of education and experience.
• Experience with Archtics, CRM, and Google Workspace strongly desired.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint and Word.
• Experience in hospitality required.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours, weekends, and holidays as needed.

Travel:

10% of local travel time expected for this position.