What are the responsibilities and job description for the Guest Services Representative I - Full Time - San Diego Zoo Safari Park position at San Diego Zoo Safari Park?
HOW YOU WILL IMPACT OUR MISSIONThe Guest Services Representative I encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of tickets, tours, memberships, donations, and subscriptions. This position reports to a Guest Services Supervisor.WHAT YOU WILL DO Processes and verifies a variety of passes.
Processes cash and credit card transactions.
Trouble shoots membership and ticket concerns and elevates issues as needed.
Assists with special events as needed.
Checks in tour and school groups. WHAT ARE WE LOOKING FOR
Individuals who can provide our guests with consistent, exceptional customer service experience in a dynamic environment. This is a great opportunity to further develop their career in the hospitality and tourism industry. The ability to upsell is highly desired and rewarded with seasonal incentive contests. We are looking for team members with an acute attention for detail, positive attitude, strong communication and interpersonal skills, and an eagerness to put their passion for wildlife to work.Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to enter data accurately into a database; developed knowledge of procedures and benefits of membership and premium tour experiences; and ability to work effectively with others. Applicants must be at least 18 years of age to apply. Bilingual applicants are highly desired. JOB EXPERIENCE Customer service or hospitality experience
Cash handling experience
Experience in Sales
Familiarity with Galaxy or other Point of Sale Ticketing Systems
Working in a fast-pace and/or theme park like setting EDUCATION AND CERTIFICATIONS High School Diploma or GED SKILLS AND KNOWLEDGE Ability to accurately enter data into a point of sale system
Able to learn the procedures and benefits of membership
Able to accurately handle cash and credit transactions
Able to work in fast pace sales environment
Able to work successfully with teams and with others
Able to communicate effectively both verbally and in writing
Knowledge of sales techniques
Processes cash and credit card transactions.
Trouble shoots membership and ticket concerns and elevates issues as needed.
Assists with special events as needed.
Checks in tour and school groups. WHAT ARE WE LOOKING FOR
Individuals who can provide our guests with consistent, exceptional customer service experience in a dynamic environment. This is a great opportunity to further develop their career in the hospitality and tourism industry. The ability to upsell is highly desired and rewarded with seasonal incentive contests. We are looking for team members with an acute attention for detail, positive attitude, strong communication and interpersonal skills, and an eagerness to put their passion for wildlife to work.Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to enter data accurately into a database; developed knowledge of procedures and benefits of membership and premium tour experiences; and ability to work effectively with others. Applicants must be at least 18 years of age to apply. Bilingual applicants are highly desired. JOB EXPERIENCE Customer service or hospitality experience
Cash handling experience
Experience in Sales
Familiarity with Galaxy or other Point of Sale Ticketing Systems
Working in a fast-pace and/or theme park like setting EDUCATION AND CERTIFICATIONS High School Diploma or GED SKILLS AND KNOWLEDGE Ability to accurately enter data into a point of sale system
Able to learn the procedures and benefits of membership
Able to accurately handle cash and credit transactions
Able to work in fast pace sales environment
Able to work successfully with teams and with others
Able to communicate effectively both verbally and in writing
Knowledge of sales techniques