Member Relations Manager

Job Summary:

The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships.   

Essential Duties and Responsibilities:

• Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition to develop new memberships with the Chamber.
• Research prospects for new membership through databases, telephone, electronic and personal contact.
• Proactively seek referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices
• Maintain active relationships with assigned members to encourage participation in Chamber activities to maximize the value of their membership and encourage renewal on an annual basis.
• Follow up on past due membership collections on existing accounts as well as for accounts assigned by the Executive Director, Membership.
• Draft correspondence and prepare and send out Chamber information to potential members and existing members.
• Responsible for achieving monthly, quarterly and annual revenue goals.
• Responsible for achieving daily, weekly and monthly activity goals. Heavy emphasis on outbound communication and business development to attract new clients, with weekly and monthly contact goals
• Proactively seek upgrades from current members.
• Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis.
• Coordinate with various departments as necessary to fulfill membership benefits.
• Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through.
• Join and regularly attend at least one Business Alliance Group monthly.
• Attend and participate in Chamber and other events, as requested.
• Responsible for abiding by the sales team’s “Standards and Procedures”;
• Ensure that new members are accurately included in the 30-day communication cycle.
• Participate in weekly membership sales meeting.
• Keep membership information current and accurate whenever possible by communicating with members and making appropriate database corrections.
• Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs.
• Other duties and responsibilities as assigned.

Qualifications and Requirements:

• Bachelor’s degree preferred.
• 3-4 years of sales experience in B2B or membership environment with demonstrated record of achieving assigned sales goals.
• Participation in member events and meetings that sometimes occur in the evening.
• Proficiency with MS Office and preferred exposure Salesforce or to a relational or customer relation management database.
• Excellent written and verbal communication skills, to include exceptional phone communication skills.
• Bilingual in Spanish a plus
• Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public.
• Perform basic mathematical computations.
• Possess strong public speaking and presentation skills.
• Ability to write business correspondence and other documents.
• Ability to prioritize multiple tasks and project deadlines.