What are the responsibilities and job description for the Manager, Finest Merchandise position at San Diego Padres?
DEPARTMENT: Finest Collective
REPORTS TO: Director, Special Event Operations
DIRECT REPORTS: Sr. Special Event Crew/ Merch Sales
STATUS: Full-Time; Exempt
Your role as Manager, Finest Merchandise:
The Merchandise Manager is responsible for the day-to-day management of merchandise operations for Gallagher Square concerts and Full Venue Concert Merchandising, serving as the lead point of contact for touring artist merchandise teams. This role directly manages Sr. Special Event Crew sellers, ensures accurate inventory and settlement processes, manages off-site merchandise, and delivers high-quality guest experience at all points of sale. This role is responsible for growing this business to meet our organizational goals. The role also provides season-long management and support to Lock and Go operations.
All the responsibilities we trust you with:
Manage merchandise operations for all Gallagher Square shows and support Full Venue Concert Merchandising
Serve as the lead point of contact for Gallagher Square merchandise shows, liaising directly with touring artist teams and merchandise contacts
Hire, train, direct and supervise all Sr. Special Event Crew seller positions on merchandise and lock and go shifts
Accurately count in and count out merchandise inventory before and after each show
Prepare and deliver settlement sheets to artists and venue/partner stakeholders
Operate AtVenu point-of-sale and inventory software for sales tracking and reporting
Coordinate and manage off-site merchandise sales and logistics
Set up and maintain neat, brand-appropriate merchandise displays
Maintain inventory and equipment controls, including reconciliation and loss prevention
Ensure a high standard of guest experience at all merchandise locations
Report merchandise revenue after each homestand
Support Lock and Go operations throughout the season, including setup, monitoring, and breakdown
Perform other duties as assigned to support Special Events programming
Detail oriented, ability to multitask, previous Merchandise and Events experience a plus
Represents the Club in a positive and professional manner at all times
Other duties as assigned
Your areas of knowledge and expertise that matter most:
Prior experience in event merchandising, retail operations, or concert/venue operations
Working knowledge of AtVenu or comparable merchandise/POS settlement software
Demonstrated experience with inventory reconciliation, and settlement reporting
Strong interpersonal and communication skills for direct interaction with touring artist teams and partners
Prior experience and ability to supervise and direct event-day staff in a fast-paced, live-event environment
Highly organized, detail-oriented, and able to manage multiple shows/events concurrently
Comfortable with merchandising/visual display best practices
Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and ability to learn and master new software programs
Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
Maintain professional demeanor with a high degree of discretion, integrity, and accountability
Maintain consistent, punctual, and have reliable attendance
Bilingual in English/Spanish is a plus
You will be required to meet the following:
Must be at least 18 years of age by the start of employment
Minimum high school diploma or GED equivalent. Some college preferred
Minimum 3-5 Years Of Experience In Relevant Fields
Minimum 2 years of prior people management experience
Bi-lingual English and Spanish highly preferred
Able to work during Padres home games and other special events as needed, which will include weekends, holidays, and evenings
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
Pay and additional compensation:
Per the California pay transparency law, the salary range for this full-time position is $70,304-$75,000. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.
In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, lunch provided weekly, employer provided game tickets to home games, onsite fitness classes and experiences, ballpark discounts on food and retail, work from home Fridays (during the offseason and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.
The San Diego Padres are an Equal Opportunity Employer
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
REPORTS TO: Director, Special Event Operations
DIRECT REPORTS: Sr. Special Event Crew/ Merch Sales
STATUS: Full-Time; Exempt
Your role as Manager, Finest Merchandise:
The Merchandise Manager is responsible for the day-to-day management of merchandise operations for Gallagher Square concerts and Full Venue Concert Merchandising, serving as the lead point of contact for touring artist merchandise teams. This role directly manages Sr. Special Event Crew sellers, ensures accurate inventory and settlement processes, manages off-site merchandise, and delivers high-quality guest experience at all points of sale. This role is responsible for growing this business to meet our organizational goals. The role also provides season-long management and support to Lock and Go operations.
All the responsibilities we trust you with:
Manage merchandise operations for all Gallagher Square shows and support Full Venue Concert Merchandising
Serve as the lead point of contact for Gallagher Square merchandise shows, liaising directly with touring artist teams and merchandise contacts
Hire, train, direct and supervise all Sr. Special Event Crew seller positions on merchandise and lock and go shifts
Accurately count in and count out merchandise inventory before and after each show
Prepare and deliver settlement sheets to artists and venue/partner stakeholders
Operate AtVenu point-of-sale and inventory software for sales tracking and reporting
Coordinate and manage off-site merchandise sales and logistics
Set up and maintain neat, brand-appropriate merchandise displays
Maintain inventory and equipment controls, including reconciliation and loss prevention
Ensure a high standard of guest experience at all merchandise locations
Report merchandise revenue after each homestand
Support Lock and Go operations throughout the season, including setup, monitoring, and breakdown
Perform other duties as assigned to support Special Events programming
Detail oriented, ability to multitask, previous Merchandise and Events experience a plus
Represents the Club in a positive and professional manner at all times
Other duties as assigned
Your areas of knowledge and expertise that matter most:
Prior experience in event merchandising, retail operations, or concert/venue operations
Working knowledge of AtVenu or comparable merchandise/POS settlement software
Demonstrated experience with inventory reconciliation, and settlement reporting
Strong interpersonal and communication skills for direct interaction with touring artist teams and partners
Prior experience and ability to supervise and direct event-day staff in a fast-paced, live-event environment
Highly organized, detail-oriented, and able to manage multiple shows/events concurrently
Comfortable with merchandising/visual display best practices
Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and ability to learn and master new software programs
Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
Maintain professional demeanor with a high degree of discretion, integrity, and accountability
Maintain consistent, punctual, and have reliable attendance
Bilingual in English/Spanish is a plus
You will be required to meet the following:
Must be at least 18 years of age by the start of employment
Minimum high school diploma or GED equivalent. Some college preferred
Minimum 3-5 Years Of Experience In Relevant Fields
Minimum 2 years of prior people management experience
Bi-lingual English and Spanish highly preferred
Able to work during Padres home games and other special events as needed, which will include weekends, holidays, and evenings
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
Pay and additional compensation:
Per the California pay transparency law, the salary range for this full-time position is $70,304-$75,000. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.
In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, lunch provided weekly, employer provided game tickets to home games, onsite fitness classes and experiences, ballpark discounts on food and retail, work from home Fridays (during the offseason and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.
The San Diego Padres are an Equal Opportunity Employer
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
Salary : $70,304 - $75,000