Emergency Department Operations Coordinator

The Emergency Department Operations Coordinator provides administrative, operational, and project support to the Emergency Department leadership team. This position serves as a key resource in coordinating daily department operations, staffing support, regulatory readiness activities, quality improvement initiatives, data management, and communication efforts. The Coordinator functions as a liaison between frontline staff, leadership, ancillary departments, and organizational stakeholders to support efficient, safe, and patient-centered emergency care delivery. The ED Operations Coordinator is not a supervisory role but serves as a leadership extender, helping to optimize department performance and reduce administrative burden on clinical leaders.

ESSENTIAL FUNCTIONS:

Department Operations

• Assist in coordinating daily operational activities of the Emergency Department.
• Monitor and communicate operational metrics including patient volume, throughput, boarding, LWBS, and staffing indicators.
• Support implementation and follow-up of departmental initiatives and action plans.
• Coordinate communication between the Emergency Department, nursing administration, ancillary departments, and providers.
• Prepare and distribute department reports, dashboards, and operational updates.

Staffing and Scheduling Support

• Assist with schedule preparation and maintenance.
• Track staffing vacancies, agency utilization, overtime, and productivity metrics.
• Maintain staffing records and communicate schedule changes.
• Process and monitor PTO requests and scheduling documentation.
• Support payroll reconciliation and timecard review activities.

Quality, Regulatory, and Accreditation Support

• Maintain department readiness for regulatory and accreditation surveys.
• Coordinate collection and tracking of quality indicators and department scorecards.
• Assist with chart audits and quality monitoring activities.
• Maintain action plans related to patient safety, infection prevention, and quality improvement initiatives.
• Organize documentation required for accreditation, trauma, stroke, and emergency preparedness programs.

Education and Competency Support

• Track employee licensure, certifications, and mandatory education requirements.
• Monitor competency completion and annual regulatory requirements.
• Support onboarding and orientation processes for new staff.
• Coordinate department educational events, skills fairs, and meetings.

Administrative Support

• Schedule and coordinate departmental meetings.
• Prepare agendas, minutes, and follow-up documentation.
• Maintain departmental files, policies, procedures, and shared resources.
• Develop correspondence, presentations, and reports for leadership.
• Serve as a point of contact for internal and external department inquiries.

Data Management and Reporting

• Compile and analyze operational, quality, and workforce data.
• Prepare monthly performance dashboards and trend reports.
• Track department goals, key performance indicators (KPIs), and strategic initiatives.
• Assist leadership with budget-related tracking and resource utilization reports.

Leadership Support Functions

• Provide support for employee engagement activities and recognition programs.
• Assist with coordination of shared governance and department council activities.
• Support leadership rounding and action item tracking.
• Facilitate follow-up on department projects and improvement initiatives.