What are the responsibilities and job description for the Human Resources Employee Benefits Coordinator position at San Bernardino County?
San Bernardino County Human Resources Department is seeking a collaborative, resourceful, and solution-oriented professional to serve as a Human Resources Employee Benefits Coordinator*. This position serves as the lead analyst for County employee support programs and plays a critical role in assisting employees as they navigate personal, financial, medical, and work-related challenges. The incumbent provides non-clinical guidance by helping employees understand and navigate County policies, procedures, benefits, and required documentation, while connecting them with internal programs and community resources to reduce barriers, promote stability, and support employee well-being and continued employment.
In addition, this position supports the Human Resources Division Chief by coordinating countywide employee engagement and recognition events, managing procurement activities, and administering contracts related to employee benefit programs, wellness initiatives, and employee support services.
As a Human Resources Employee Benefits Coordinator, you will:
- Serve as a central point of contact for employees seeking assistance with County processes and benefit programs during difficult life events (e.g., illness, injury, family emergencies, financial hardship, grief, or other disruptions).
- Provide non-clinical intake, needs assessments, and case coordination of services to identify employee needs, evaluate available options, and determine appropriate resources or referrals.
- Assists employees in understanding and navigating County policies, procedures, forms, and timelines, including leave options, benefits, return-to-work processes, accommodations, and related HR programs.
- Coordinates with Human Resources divisions (Benefits, Leave Management, Workers’ Compensation, Risk Management, Payroll, etc.) and County departments to help resolve process barriers and facilitate timely completion of paperwork.
- Connects employees with internal programs (EAP, wellness initiatives, disability management, union resources) and external community resources (financial assistance, housing support, caregiving services, legal aid, social services).
- Develops and maintains resource guides, referral lists, and informational materials for employees and HR staff.
- Acts as the lead technical resource for Human Resources staff by providing expert guidance, direction, and technical assistance on benefit program coordination, complex cases, and related policies and procedures, while maintaining appropriate confidentiality.
- Tracks service activity, trends, and outcomes while maintaining confidential records in accordance with County policies.
- Develops and participates in outreach efforts, orientations, or presentations to increase awareness of available employee support resources.
- Assists with the procurement process, contract administration, and the planning and coordinating of countywide employee programs and events.
*Official Job Title: Human Resources Analyst II. For more detailed information, refer to the Human Resources Analyst II job description.
Compensation Plan for Exempt Group
-AND-
Substitution: A Master's degree is a qualifying discipline can substitute for one (1) year of the qualifying experience listed above.
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Refer to the NACES website for more information on evaluation services.
Ideal candidates will possess:
- Knowledge of protected leave laws, including FMLA, CFRA, PDL, ADA, and workers' compensation-related leave provisions.
- Experience interpreting and applying Memoranda of Understanding (MOUs), personnel rules, and County policies.
- Experience assisting employees and supervisors with leave, disability, and benefit administration.
- Experience handling highly confidential and sensitive employee matters with professionalism and discretion.
- Exceptional research, problem-solving, and analytical abilities with a demonstrated ability to identify practical solutions in complex situations.
- Experience coordinating services and resources across multiple departments and stakeholder groups.
- Excellent interpersonal, communication, and training/presentation skills.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
For more important details, review the Applicant Information and County Employment Process
Salary : $100,131 - $143,458