PBX Receptionist (Communications) HRS-771

Job Summary

This Position Operates Hospital telephone system to relay incoming, outgoing and inter office, interdepartmental calls; performs cashiering functions and miscellaneous Hospital communication and clerical duties; greets patients and visitors; determines their needs and directs to appropriate area or individual.

Responsibilities

• Involvement in activity associated with Hospital postal system
• Receives all incoming telephone calls; directs calls to appropriate area
• Maintains postage meter processing
• Participates in sorting and counting all first class pre-sort mailings
• Promptly answers phone calls and dispatched accurately, professionally and courteously; always follows up if a response is delayed
• Follows established guidelines in responding to various types of calls/ requests/emergencies/ various code situations
• Places long distance calls for authorized hospital personnel
• Records messages accurately and clearly; follow up to assure messages are received promptly
• Responsible for all emergency code calls; responds with expediency and efficiency
• Uses correct English when communicating
• Answers routine telephone inquiries concerning Hospital functions and services; places outgoing calls as requested; provides receptionist support
• Provides requested information promptly or refers inquiry to appropriate area or individual
• Observes Hospital confidentiality and guest relations policies when processing inquiries
• Assists patients/hospital personnel with local and long distance telephone information
• Maintains contact with those individuals waiting and provides information as appropriate
• Reports any outstanding follow up information and new information to oncoming shift
• Uses Hospital intercom system to voice page Hospital staff and physicians; places calls for "beeper" pagers
• Performs cashier function as necessary; Performs miscellaneous clerical duties
• Observes established procedures in use of intercom system
• Pages in a clear, well-modulated voice to ensure understanding
• Use of intercom system is consistently prompt, accurate and courteous
• Follows established Hospital policy for handling cash and collecting money and at shift balancing
• Accurate in cash transactions; Accepts credit cards, using appropriate forms; follows up
• Maintains accurate and current logs and reports for Admitting and Communications departments
• Assures all necessary supplies are available at switchboard
• Consistently attends departmental meetings

Required Skills/Abilities

• Must have effective verbal communication skills; must be able to speak clearly and distinctly, using correct English
• Demonstrated ability to manage stressful situations with mature, careful judgment

Education & Experience

• High School graduate or equivalent
• Additional education and training in use of telephone systems, typewriters and general business office equipment and routines required or the facility will provide orientation to the point of competency
• Six months of prior experience as telephone operator, receptionist or in a related field required

Job Type: Per-Diem, Variable Shift

Pay: $25.00 to $28.00 hourly

Ability to Commute:

• Hollister, CA 95023 (Required)

Ability to Relocate:

• Hollister, CA 95023: Relocate before starting work (Required)

You can access the application form here: https://www.hazelhawkins.com/~/careers/

Alternatively, you may submit your completed application directly to apply.jobs@hazelhawkins.com.

All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.

San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes
referred to, collectively, as “protected characteristics”).