What are the responsibilities and job description for the Wingstop Restaurant Supervisor II position at San Antonio Wings LLC?
About the Role:
The Wingstop Restaurant Supervisor II plays a pivotal role in ensuring the smooth and efficient operation of the Wingstop location in Lakeway . This position is responsible for overseeing daily restaurant activities, maintaining high standards of food quality, customer service, and cleanliness. The supervisor will lead and motivate the team to deliver an exceptional dining experience while adhering to company policies and health regulations. They will also manage inventory, handle customer concerns, and support the restaurant manager in achieving sales and operational goals. Ultimately, this role is essential in fostering a positive work environment and driving the restaurant’s success through effective leadership and operational excellence.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a supervisory role within the food service or restaurant industry.
- Basic knowledge of food safety and sanitation standards.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
- Associate degree or higher in hospitality management or related field.
- Experience with Wingstop operations or similar quick-service restaurant chains.
- Proficiency in inventory management and point-of-sale (POS) systems.
- Leadership training or certification.
- Bilingual abilities to effectively communicate with diverse team members and customers.
Responsibilities:
- Supervise and coordinate daily restaurant operations to ensure efficiency and quality service.
- Lead, train, and motivate team members to maintain high standards of customer service and food safety.
- Monitor inventory levels, place orders, and manage stock to minimize waste and control costs.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Ensure compliance with health, safety, and sanitation regulations at all times.
- Assist the restaurant manager in scheduling, payroll, and performance evaluations.
- Maintain a clean, organized, and welcoming environment for both customers and staff.
Skills:
The required skills such as communication and leadership are essential for daily interactions with team members and customers, ensuring clear guidance and excellent service. Supervisory experience helps in managing staff schedules, delegating tasks, and maintaining operational flow. Knowledge of food safety and sanitation is applied continuously to uphold health standards and prevent any compliance issues. Preferred skills like proficiency with POS systems and inventory management streamline ordering and sales tracking, improving efficiency. Additionally, bilingual abilities and leadership training enhance team cohesion and customer satisfaction, contributing to a positive restaurant environment.
Salary : $19 - $21