What are the responsibilities and job description for the Courtside Club Host/Hostess (PT) position at San Antonio Spurs?
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K employee workforce.
We are looking for a part-time Courtside Club Host/Hostess to join our team here at Spurs Sports & Entertainment! This position will serve as a point of contact during Spurs home games at the Frost Bank Center, providing an excellent level of customer service to a high-end clientele. The position provides high-touch guest service to Courtside Club Members during all San Antonio home games, ensuring a seamless and elevated game night experience. The Courtside Club Host/Hostess will be responsible for quality assurance checks prior to doors opening, assisting with culinary quality control, educating guests about the club amenities, timing of player viewing & photo opportunities as well as attending to each of our guests varied requests pre-game through an hour post-game.
This is a seasonal position that will conclude at the end of the 2026-27 NBA season, to include any potential playoff games.
What You’ll Do:
- Provide game night support as it relates to customer service for our Spurs Courtside Season Ticket Members and Ledger Courtside Club guests. Interacts with members primarily through face-to-face interactions; provides customer service and collaborates with staff members to enhance the fan experience.
- Supports Courtside & Membership Services Team members with client retention initiatives, including special event execution and Spurs season ticket benefit fulfillment on game nights and occasional non-game day membership events.
- Facilitates guest communication and efficiently routes service requests to appropriate teams after an initial assessment.
- Acts as liaison between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
- Other duties as assigned.
Who You Are:
- Strong customer service, oral and written skills
- Flexible schedule with the ability to work 2 to 3 days per week to include game nights and non-game day member events
- Reliable transportation
- Ability to work flexible hours including evening, weekends, some holidays and event nights.
- Self-motivated, with the ability to work in a team environment and work with all types of people
- Strong time management and organizational skills
- Ability to prioritize multiple tasks and adapt to changing projects
- Must have a high level of interpersonal skills to handle sensitive and confidential situations and information
- Must always maintain professionalism in regard to appearance and actions
Physical Requirements:
- Ability to lift up to 20 pounds on occasion.
- Ability to stand for long periods of time.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.