Director of Retail Operations

For almost 50 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality footwear. SAS has an opening for a Manager of Retail Operations to help lead the daily functions of the retail team at Support Center. This role is critical in ensuring seamless operations across our retail locations, driving efficiency, and enhancing the customer experience. The ideal candidate will possess strong leadership capabilities, deep operational knowledge, and a passion for team development and continuous improvement.

JOB DESCRIPTION:

• Oversee and manage development and growth strategies for retail stores.
• Lead, mentor, and support the retail operations team including the retail corporate office and senior district managers.  Ensure a collaborative, high-performance culture focused on achieving operational goals.
• Oversee ongoing projects and daily activities for department to ensure alignment with company policies and standards as well as the top 4 initiatives identified by the Head of Retail. 
• Oversee, manage, and implement improvements in inventory management, order processing, and logistics.
• Evaluate retail workflows and systems to identify inefficiencies and recommend solutions.
• Partner with cross-functional teams to streamline processes.
• Provide regular reporting, including key performance indicators (KPIs), to the Head of Retail.
• Leverage data insights to inform strategic decisions and improve operational outcomes.
• Cultivate strong relationships with key clients, partners, and stakeholders.
• Assist Head of Retail with contract negotiation and terms to maximize value and service quality.
• Create improved onboarding training programs to ensure all staff receive proper training to provide the level of service expected at our stores.
• Design and implement training programs to enhance team capabilities and support career growth.
• Ensure staff are well-informed on new products, policies, and operational updates through regular communication. 
• Work with Head of Retail to ensure the short-term and long-term goals are translated into actionable plans.

 POSITION REQUIREMENTS:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum of 10 years of experience in retail operations, with proven leadership experience.
• Demonstrated success in team development and operational improvement.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in retail management systems and Microsoft Office Suite.

SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. No phone calls or agencies please.