Business Development Representative - Outpatient Services

Full Time - Business Development Representative

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals. This position is Monday – Friday, some weekends required.

Essential Functions:

• Develops and implements business development programs.
• Maintains a schedule of face-to-face contacts with primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers, and discharge planners.
• Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
• Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
• Manages leads from referral sources and ensures efficient admissions process for clients.
• Maintains collaborative working relationship with Admissions Department
• Collaborates closely with facility discharge planners, social workers, case managers, physicians, and management, as well as provide education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in timely manner.
  
  

Education/Experience/Skills:

Preferred:

• Associate/bachelor’s degree in business (or working towards degree), Behavioral Health, Marketing, or related field.
• Three or more years’ experience in health care/substance abuse.
• Business development/marketing environment, preferably in the addiction and/or mental health treatment field or similar services-based healthcare settings.
  
  

Required:

• Good understanding of the local market and referral base.
• Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.
• Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage, and have access to an automobile, where facility requires.
• Basic computer skills to maintain CRM records and communicate with referral sources.
• Professional presentation skills, comfortable making cold calls.
  
  

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
  
  

San Antonio Recovery Centers offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. SARC is an EOE.

Here is what you can expect from us:

San Antonio Recovery Center, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

San Antonio Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.