Case Assistance Navigator

The San Antonio Food Bank is a member of the Community Partner Program (CPP). The CPP is a collaboration between the Texas Health and Human Services Commission (HHSC) and a statewide network of food banks; government, faith- and community-based agencies; and other social service organizations. Community Partner organizations are trained and certified by HHSC to help low-income Texas apply for services using the HHSC online benefit portal, YourTexasBenefits.com.

The primary purpose of this position is to help low-income Texans apply for services such as SNAP (formerly Food Stamps) and Medicaid in a multi service environment and through mobile efforts to service 29 counties. This position will be certified as a Case Assistance Navigator through HHSC’s Community Partner Program.

Clients are handled efficiently with a high degree of profession and compassion. Effectively works within a team environment to ensure expeditious completion of client services.

Essential Functions:

• Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and goals into each job responsibility.

• Comply with all SAFB policies, procedures to meet HIPPA and HHSC contractual requirements.

• Collect the necessary data to document compliance with HHSC policies and processes and fulfill contractual requirements and deliverables.

• Attend events and distributions within SAFB 29 county service area including evenings and weekends with limited notice.

• Ability to work in a call center environment and assist with incoming and outgoing calls.

• Provide comprehensive, multi-lingual, client-centered application assistance to help eligible individuals enroll in SNAP and other HHSC benefits and SAFB programs.

• Provide timely, accurate reports and feedback to appropriate personnel.

• Attend and actively participate in all SAFB trainings and employee meetings to be well versed in all SAFB programs and ensure maximum education to audience.

• Learn and apply new information from trainings and system up-dates for the purpose of improving work efficiency and improve client service.

•  Handle and safeguard highly confidential information.

• Communicate clearly and effectively with all PEP’s (potentially eligible participants), SAFB staff and volunteers.

• Increase awareness and access to Federal benefits and SAFB programs in isolated and hard to reach areas.  

• Promote referral system with agencies, community social workers and caseworkers.  

• Facilitate referrals of clients to our Referral Partner Program.

• Be able to maintain and update accurate records and reports for all referrals using client and internal tracking Software;

• Read and respond to inquiries from all SAFB staff and clients via e-mail or phone within allotted time.

• Perform other duties as assigned.

• Bachelor's degree from an accredited college or university accredited is preferred. Relevant experience may be substituted for education.

• Customer-service oriented with knowledge and exhibited compassion towards hunger and poverty issues.

• Excellent written, oral and interpersonal communication skills.

• Computer-literate with in-depth knowledge of relevant software such as MS Office Suite, Internet such as Google Chrome and client tracking software such as Salesforce.

• Ability to juggle and adapt to multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.

• Able to work independently with little or no supervision.

• Excellent organizational, planning, and problem-solving skills.

• Strong ethical character capable of exercising good judgment and discretion and handling confidential information.

• Ability to be courteous, patient and display tact in public.

• Ability to work cooperatively with other Food Bank staff, volunteers and the community.

• Ability to pass a background check administered by HHSC.

• Reliable transportation, valid driver's license and vehicle insurance.

• Bilingual (English/Spanish) preferred.

Physical Demands

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, hear, keyboard, and utilize fine manipulation and near visual acuity. The employee is occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop. The employee must occasionally lift, and/or move up to 25 pounds.

Work Environment

This job is performed in an indoor office environment and occasionally may require attendance at outdoor events. You may be required to drive to different locations with varying conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

Salary : $18