Customer Service Representative - H

About Us At San Antonio Animal Hospital, we’re a close-knit team that’s passionate about providing high-quality veterinary care for dogs and cats in a warm, family-friendly environment. Our general practice offers preventive care, diagnostics, dentistry, surgery, and client education—all delivered with compassion and respect for both pets and their people. We’re looking for a Client Service Representative (CSR) who loves animals, enjoys working with people, and thrives in a fast-paced, team-oriented setting. As the first and last point of contact for our clients, you’ll play a vital role in ensuring every visit is positive, efficient, and caring. Key Responsibilities Greet clients and pets with warmth and professionalism in person and on the phone Schedule appointments, manage daily calendars, and confirm upcoming visits Maintain accurate and up-to-date client and patient records in our practice management software Prepare invoices, process payments, and review estimates with clients Communicate clearly and compassionately about services, procedures, and wellness plans Coordinate with technicians and veterinarians to ensure smooth patient flow Assist with client education and follow-up calls (e.g., reminders, post-visit check-ins) Maintain cleanliness and organization of the reception area Uphold clinic protocols regarding confidentiality, patient safety, and client service standards Qualifications High school diploma or equivalent required; additional education in animal science, business, or a related field is a plus Previous experience in a veterinary or medical office preferred Excellent customer service and communication skills—both verbal and written Strong multitasking and organizational abilities Comfortable using computers and scheduling software A positive attitude, a team-player mindset, and a love for pets are a must At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.