What are the responsibilities and job description for the Bilingual Insurance Customer Service Representative position at San Angelo Insurance?
Job Summary
- Provides customer service and resolves issues by offering solutions, explanations and options.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.
General Accountabilities
- Provides customers' information about products or services.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Ensure that policy requirements are fulfilled (Underwriting), including necessary medical statements, inspections forms, and the completion of appropriate forms, Photographs.
- Customize insurance programs to suit individual customers often covering a variety of risks.
- Analyze client's current insurance policies and suggest additions or changes.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation, including contacting underwriting departments.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Seek out new clients and develop clientele by networking.
- Call potential clients to expand customer base.
- Attend meetings, webinars to learn about new products and services, new skills, and receive technical assistance in developing new accounts.
- Clean your workstation, common areas, and floors at least once a week.
- *The company reserves the right to add or change duties at any time.
- Office hours : Monday- Friday 9am-6pm, Saturday- 10am-4pm
Pay: $14.00 - $18.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $14 - $18