Senior Salesforce Developer

SHORT DESCRIPTION:

Senior Salesforce Developer is responsible for the end‐to‐end engineering, support, optimization, and enhancement of a large‐scale Salesforce platform used across statewide public health programs.

This role ensures the platform remains secure, stable, scalable, and compliant with all technology governance requirements. The developer will lead major technical initiatives, improve integration pipelines, modernize workflows, and build internal technical capacity through structured training and documentation.  

Ideal candidates bring deep hands‐on expertise, architectural thinking, and a proven ability to support mission‐critical enterprise systems.

Key Responsibilities

1. Application Support & Maintenance

• Provide expert-level troubleshooting, root‐cause analysis, and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.
• Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and overall system performance.
• Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, workflow inventories, and system configurations.
• Conduct proactive maintenance, including refactoring, technical debt reduction, performance tuning, and remediation of security findings.

2. Development, Enhancements & Modernization

• Architect, design, and implement new features using Apex, Lightning Web Components, Flows, permission models, and data structures.
• Lead code reviews, enforce secure coding standards, and ensure high test coverage and adherence to best practices.
• Own and manage multi‐environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD pipelines and version control.
• Translate complex business requirements into scalable, maintainable, and compliant technical solutions.

3. Integration & Interoperability

• Design, support, and optimize API-based integrations, including MuleSoft or similar middleware frameworks.
• Ensure reliable and secure data exchange between Salesforce and external systems involved in reporting, surveillance, analytics, and operational workflows.
• Monitor API health, throughput, rate limits, and error handling; implement resilience patterns such as retries, queueing, and payload optimization.
• Maintain integration mapping documentation, interface specifications, and versioning strategies.

4. Security, Compliance & Governance

• Ensure all work adheres to cybersecurity, identity governance, and secure SDLC requirements.
• Implement and maintain platform-level security controls including Field Audit Trail, Event Monitoring, Platform Encryption, MFA, least privilege access, and audits.
• Support vulnerability remediation, conduct impact assessments, and participate in architectural reviews.
• Maintain compliance in all aspects of environment management, data access, logging, encryption, and change control.

5. Enterprise‐Scale Operations

• Manage sandbox strategy, refresh cadence, and environment alignment across the development lifecycle.
• Implement advanced monitoring, alerting, observability dashboards, and performance analytics.
• Support platform continuity through backup/restore strategies, DR planning, and failover procedure validation.
• Conduct periodic platform health reviews and provide recommendations for stability, scalability, and long‐term optimization.

6. Training, Knowledge Transfer & Internal Capacity Building

• Develop structured training programs for internal teams covering administration, configuration, development, and troubleshooting.
• Create durable documentation including architecture diagrams, workflow maps, deployment guides, operational procedures, and technical standards.
• Mentor internal staff to ensure sustainable long-term support and enhance overall organizational Salesforce capability.
• Facilitate post‐implementation ownership transition and ensure internal teams can independently manage ongoing enhancements.

7. Licensing & Platform Strategy

• Maintain expert-level understanding of Salesforce license structures, including core licenses, Experience Cloud, API usage entitlements, feature tiers, and cost impacts.
• Map license assignments to required roles and propose adjustments to optimize cost and functionality.

Forecast license needs for user growth, newmodules, and future integrations.

SkillRequired / Desired Amount of Experience

Professional experience in enterprise application development 11 Years

Dedicated Salesforce experience 7 Years

Deep expertise in Apex, Lightning Web Components, Flows,

SOQL/SOSL, and advanced configuration. 5 Years

Senior-level experience supporting large, complex Salesforce

environments with strict SLAs and high security requirements 5 Years

Strong technical background in API design, integration patterns,

middleware, and enterprise data exchange. 5 Years

Knowledge of security hardening, identity governance, encryption

strategies, and auditability in compliance-driven environments. 3 Years

Extensive experience with CI/CD pipelines, automated testing,

environment promotion, and DevOps practices. 3 Years

Ability to create architecture diagrams, technical design documents,

process flows, and well structured operational documentation. 3 Years

Strong proficiency with Salesforce license models and platform

optimization strategies. 3

Years

Excellent communication skills and demonstrated ability to train and

mentor technical staff. Required

Advanced Salesforce certifications (Platform Developer II, Experience

Cloud Consultant, Integration Architect, Identity & Access Management). Highly desired

Background in public-sector technology, regulated environments,

or statewide system modernizations. Highly desired

 Experience with observability tools, error monitoring platforms,

and secure cloud integration patterns. Highly desired

 Familiarity with SRE practices, resilience engineering, and

performance benchmarking. Highly desired