What are the responsibilities and job description for the Service Technician Level 3 position at Samuel, Son & Co.?
- Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG
- Responsible for continuous growth as a representative of Samuel PSG.
- Active in the advancement of products/Service marketed by SPSG
- To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision.
- To participate/assist in training initiatives throughout the department.
- To participate in Lean initiatives and other developmental projects.
- To hold responsibilities and be accountable for assigned field projects.
- To travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad.
- Maintain and follow paperwork and reporting guidelines.
- Manage travel schedule to minimize company costs.
- Good intercompany and customer relationships
- Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.
- Professional attire and behavior in representing SPSG
- Other as assigned by Management
Skills / Experience / Education Requirements:
- Minimum Associates Degree in related Engineering field and/or technical school equivalent. Other training and experience considered in certain situations.
- Favorable completion of Level II training and advancement requirements as set forth by management or experience approval certification by Manager.
- Level 2 completion of the incentivized advancement program as applicable.
- Favorable Performance evaluation history.
- A minimum of 2 Years’ experience on equipment marketed by Samuel PSG.
- A minimum of 2 years’ experience as a Field Service Technician.
- Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG.
- Maintain a continued willingness to learn and participate in departmental initiatives.
- Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics.
- Demonstrated ability to handle stressful and challenging situations.
- Demonstrated ability and willingness to make acceptable judgment calls and decisions.
- Demonstrated ability to provide good communication both verbal and written as required.
- Demonstrated ability to be a Self-motivated individual that can work well with others or with little to no direct supervision.
- Demonstrated ability to be detail oriented and reliable to maintain customer equipment.
Working Conditions / Physical Requirements:
- May require working weekends, holidays, and overtime as needed.
- Requires availability for travel on short notice.
- Overnight travel expectation is up to 50%, but may exceed that in certain situations.
- Must be able to work in varies work conditions such as extreme temperatures, hot and cold environments
- Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies.
SAMST
- Responsible for continuous growth as a representative of Samuel PSG.
- Active in the advancement of products/Service marketed by SPSG
- To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision.
- To participate/assist in training initiatives throughout the department.
- To participate in Lean initiatives and other developmental projects.
- To hold responsibilities and be accountable for assigned field projects.
- To travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad.
- Maintain and follow paperwork and reporting guidelines.
- Manage travel schedule to minimize company costs.
- Good intercompany and customer relationships
- Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.
- Professional attire and behavior in representing SPSG
- Other as assigned by Management
Skills / Experience / Education Requirements:
- Minimum Associates Degree in related Engineering field and/or technical school equivalent. Other training and experience considered in certain situations.
- Favorable completion of Level II training and advancement requirements as set forth by management or experience approval certification by Manager.
- Level 2 completion of the incentivized advancement program as applicable.
- Favorable Performance evaluation history.
- A minimum of 2 Years’ experience on equipment marketed by Samuel PSG.
- A minimum of 2 years’ experience as a Field Service Technician.
- Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG.
- Maintain a continued willingness to learn and participate in departmental initiatives.
- Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics.
- Demonstrated ability to handle stressful and challenging situations.
- Demonstrated ability and willingness to make acceptable judgment calls and decisions.
- Demonstrated ability to provide good communication both verbal and written as required.
- Demonstrated ability to be a Self-motivated individual that can work well with others or with little to no direct supervision.
- Demonstrated ability to be detail oriented and reliable to maintain customer equipment.
Working Conditions / Physical Requirements:
- May require working weekends, holidays, and overtime as needed.
- Requires availability for travel on short notice.
- Overnight travel expectation is up to 50%, but may exceed that in certain situations.
- Must be able to work in varies work conditions such as extreme temperatures, hot and cold environments
- Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies.
SAMST