What are the responsibilities and job description for the Automation Field Services - Controls position at Samuel, Son & Co.?
What You’ll Be Doing
Field Services and Technical Support
- Perform all work safely and efficiently, following company Health and Safety policies and applicable standards.
- Troubleshoot and repair control and electrical systems at customer sites, ensuring proper operation and minimal downtime.
- Identify, report, and resolve abnormal equipment conditions promptly.
- Execute field service activities according to project schedules, scope, and customer requirements.
- Prepare and submit detailed service and follow-up reports to ensure complete resolution of customer issues.
- Provide remote technical assistance and participate in a rotational on-call schedule.
- Work both independently and collaboratively in multi-disciplinary project environments.
- Deliver technical training to customer operations and maintenance personnel as required.
- Recommend tools, equipment, or system improvements to optimize customer operations.
Controls and Automation Development
- Design, develop, and program control systems based on customer requirements, company standards, and project specifications.
- Commission, install, and validate automated equipment at customer facilities.
- Collaborate with internal design and engineering teams to ensure successful system integration and functionality.
- Document program changes, configurations, and updates for traceability and future support.
AMR Support and Integration
- Commission and integrate Autonomous Mobile Robot (AMR) systems across North America, including on-site deployment and interface with other automated systems.
- Modify AMR maps and logic using third-party systems and PLC programming.
- Optimize system performance through analysis, simulation, and testing.
- Document lessons and collaborate with the AMR System Integration team to enhance tools, processes, and solutions.
You’ll Be Great At
- Resolving complex automation, electrical, and control system issues.
- Interpreting and analyzing electrical schematics and mechanical drawings.
- Communicating effectively with both customers and internal technical teams.
- Managing multiple service assignments and priorities with professionalism and precision.
- Applying strong knowledge of pneumatics, hydraulics, and electrical control systems.
- Delivering high-quality customer service and following through to ensure complete satisfaction.
Level of Autonomy and Authority
- Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
- May guide and monitor the work of other staff working on a project basis
- Provides input and makes recommendations to management in areas of improvement
Key Requirements
- High College or university degree in Engineering or a related discipline.
- 3–5 years of progressive, hands-on experience in automation and controls environments.
- Strong understanding of PLC programming and integration (Allen-Bradley, Siemens, Beckhoff, Omron, etc.).
- Experience in troubleshooting and repairing electro-mechanical systems and subsystems.
- Proficiency in controls design, commissioning, and service for custom automated machinery.
- Excellent written and verbal communication skills with strong customer focus.
- Valid passport and driver’s license, with availability to travel locally and internationally.
- Availability to participate in on-call or emergency support rotations.
SAMACO
Field Services and Technical Support
- Perform all work safely and efficiently, following company Health and Safety policies and applicable standards.
- Troubleshoot and repair control and electrical systems at customer sites, ensuring proper operation and minimal downtime.
- Identify, report, and resolve abnormal equipment conditions promptly.
- Execute field service activities according to project schedules, scope, and customer requirements.
- Prepare and submit detailed service and follow-up reports to ensure complete resolution of customer issues.
- Provide remote technical assistance and participate in a rotational on-call schedule.
- Work both independently and collaboratively in multi-disciplinary project environments.
- Deliver technical training to customer operations and maintenance personnel as required.
- Recommend tools, equipment, or system improvements to optimize customer operations.
Controls and Automation Development
- Design, develop, and program control systems based on customer requirements, company standards, and project specifications.
- Commission, install, and validate automated equipment at customer facilities.
- Collaborate with internal design and engineering teams to ensure successful system integration and functionality.
- Document program changes, configurations, and updates for traceability and future support.
AMR Support and Integration
- Commission and integrate Autonomous Mobile Robot (AMR) systems across North America, including on-site deployment and interface with other automated systems.
- Modify AMR maps and logic using third-party systems and PLC programming.
- Optimize system performance through analysis, simulation, and testing.
- Document lessons and collaborate with the AMR System Integration team to enhance tools, processes, and solutions.
You’ll Be Great At
- Resolving complex automation, electrical, and control system issues.
- Interpreting and analyzing electrical schematics and mechanical drawings.
- Communicating effectively with both customers and internal technical teams.
- Managing multiple service assignments and priorities with professionalism and precision.
- Applying strong knowledge of pneumatics, hydraulics, and electrical control systems.
- Delivering high-quality customer service and following through to ensure complete satisfaction.
Level of Autonomy and Authority
- Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
- May guide and monitor the work of other staff working on a project basis
- Provides input and makes recommendations to management in areas of improvement
Key Requirements
- High College or university degree in Engineering or a related discipline.
- 3–5 years of progressive, hands-on experience in automation and controls environments.
- Strong understanding of PLC programming and integration (Allen-Bradley, Siemens, Beckhoff, Omron, etc.).
- Experience in troubleshooting and repairing electro-mechanical systems and subsystems.
- Proficiency in controls design, commissioning, and service for custom automated machinery.
- Excellent written and verbal communication skills with strong customer focus.
- Valid passport and driver’s license, with availability to travel locally and internationally.
- Availability to participate in on-call or emergency support rotations.
SAMACO