Inside Sales Representative - Branch Support

RESPONSIBILITIES:

• Work closely with selected accounts on day-to-day basis handling all required sales and administrative functions necessary 
• Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed
•  Assists with demand planning activities at the branch level for bundled standard items, contracted business, and day-to-day procurement activities. Aid in issuing and filing of purchase orders in a timely fashion.
• Coordinating with entire sales group on contractual business and corresponding inventory levels.
•  Supports branch inventory management efforts through inventory review, purchasing coordination, and continuous improvement activities. Maintain all open purchase orders to ensure accuracy and expected delivery dates are kept current including internal and external supply and out for process related business 
• Develop working knowledge of branch purchasing processes, inventory management practices, supplier relationships, and program account requirements to provide backup support and operational continuity as needed.
• Monitor the status of customers' orders and intervene as required to ensure on-time delivery. 
• Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown. 
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues. 
• Perform all duties in a manner that is consistent with principles outlined in Samuel's Customer Bill of Rights. 
• Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues. 
• Other related duties as assigned. 

ROLE REQUIREMENTS:

• Associate's or Bachelor's degree in a related field preferred. Relevant work experience can be accepted in lieu of a formal education. 
• Experience in metals is a plus, but not required. 
• Effective time management skills, ability to prioritize, able to work as a member of a team. 
• Strong writing and organizational skills are a must.
• Previous interaction and experience with customers in a service or related industry is a plus.
• Drive, determination and ability to work both independently with little direction and as part of a team. 

EQUIPMENT KNOWLEDGE:

• Familiarity with Computers, and software such as, (Excel, Word, AS400, Microsoft Outlook, phones, company documentation) etc. 

PHYSICAL DEMANDS:

• The role is primarily office-based and does not entail significant physical demands beyond typical office activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT:

• The work environment is predominantly indoors, within an office setting. The Inside Sales Representative - Branch Support collaborates with colleagues from various departments and customers.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SAMSA 

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone. This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer.  In the United States, we utilize E-Verify.

At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need - any time, anywhere and from a single source.  Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.