What are the responsibilities and job description for the Coordinator, Purchasing & Sales Support position at Samuel, Son & Co. 1855?
Responsibilities:
- Support purchasing activities, including purchase order entry, amendments, vendor communication, and related documentation.
- Assist with inventory monitoring, receiving documentation, transfer order entry, and outside processing transactions.
- Enter and maintain customer sales orders accurately and efficiently.
- Provide customer support related to order status, pricing, product availability, shipping updates, and general inquiries.
- Coordinate with sales representatives, vendors, warehouse personnel, and internal departments to support customer satisfaction and timely order fulfillment.
- Assist with quotes, invoices, reports, and customer account documentation as needed.
- Enter and support documentation for customer and vendor NCRs.
- Help resolve customer rejections or order-related issues by gathering information and coordinating with the appropriate internal teams.
- Communicate with the OFP group regarding processing needs for inventory.
- Answer business calls and direct inquiries to the appropriate team member.
- Maintain accurate records and support continuous improvement of administrative and operational processes.
- Participate in required training and follow all company safety, quality, and compliance expectations.
- Perform other duties as assigned based on business needs.
Qualifications
- Associate’s or Bachelor’s degree in Business, Supply Chain, Sales, Administration, or a related field preferred.
- Prior administrative, customer service, order entry, purchasing support, or sales support experience preferred.
- Strong organizational, communication, and follow-up skills.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Ability to adapt quickly to changing business needs and deadlines.
- Strong interpersonal skills and ability to work effectively with vendors, customers, and internal teams.
- Proficient with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
- Willingness to learn Samuel systems, processes, and Prepaint operations.
Work Conditions / Physical Requirements
- Office environment.
- Full-time, Monday through Friday, 40 hours per week.
- Regular interaction with vendors, customers, warehouse personnel, sales, and operations teams.
- Limited overnight travel may be required.
- Must wear appropriate attire and follow safety requirements for assigned work areas.